Patricia Kicos
Canton,OH
Summary
Dedicated professional with experience in package handling and customer service. Recognized for strong team collaboration and attention to detail. Committed to enhancing operational efficiency and ensuring high standards of quality control in all tasks.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx:Ground
North Canton, OH
05.2025 - Current
- Sorted and categorized packages based on destination to streamline shipping processes.
- Collaborated with team members to maintain safe and organized work environments.
- Conducted quality checks to ensure package integrity and compliance with company standards.
- Operated material handling equipment to efficiently transport packages within facility.
- Monitored quality control measures to minimize damage during package processing.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
Customer Service Representative
UPS Store 3970
North Canton, OH
09.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed shipping orders using UPS proprietary software and tools.
- Maintained accurate inventory records and conducted stock checks regularly.
- Educated customers on various shipping options and packaging services.
- Handled cash transactions and managed register operations with precision.
- Trained new staff on customer service protocols and operational standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Southern Ohio College
Mogadore, OHSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
Accomplishments
- Achieved Inbound Package Handler of the Month in November 2025 through effectively helping with keeping the Purple Promise, loading the trucks and making our customers happy.
Timeline
Package Handler
FedEx:Ground
05.2025 - Current
Customer Service Representative
UPS Store 3970
09.2024 - Current
Southern Ohio College