Patricia Kimmons
Edinburg,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful Call Center representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Guiding and coaching employees to enhance their skills adhere to company policies. Seeking an opportunity to gain more experience to contribute to teams growth and success.
Overview
13
13
years of professional experience
Work History
Customer Care Representative/HPC/Mentor
Maximus Call Center
09.2020 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Substitute Teacher
Region One Education Service Center
10.2019 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supervised lunchroom and recess activities.
Instructional Assistant
Edcouch Elsa ISD
09.2017 - 10.2019
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Pharmacy Technician Intern
Richard's Pharmacy
07.2018 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Counted, measured and compounded medications following standard procedures.
- Utilized excellent attention to detail when counting pills or measuring liquid medications for precise dosages per pharmacist instructions.
- Fulfilled 160 working hours
Pharmacy Technician Intern
Edinburg Regional Pharmacy Hospital
06.2018 - 07.2018
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Counted, measured and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Fulfilled 160 working hours
Sales Associate
Jcpennys
10.2011 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Applied Science - Pharmacy Technology
South Texas College
McAllen, TX12.2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Teamwork and Collaboration
- Call Metrics
- Calm and Professional Under Pressure
- Complaint resolution
- De-Escalation Techniques
- Mentor OJT agents
- Provide OJT supervisor Team support
- OJT line assistance
Timeline
Customer Care Representative/HPC/Mentor
Maximus Call Center
09.2020 - Current
Substitute Teacher
Region One Education Service Center
10.2019 - 03.2020
Pharmacy Technician Intern
Richard's Pharmacy
07.2018 - 08.2018
Pharmacy Technician Intern
Edinburg Regional Pharmacy Hospital
06.2018 - 07.2018
Instructional Assistant
Edcouch Elsa ISD
09.2017 - 10.2019
Sales Associate
Jcpennys
10.2011 - 10.2012
Associate of Applied Science - Pharmacy Technology
South Texas College
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