Summary
Overview
Work History
Education
References
Timeline
Generic

PATRICIA KING

La Plata,MD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Community Development Administrator

Charles County Government
Port Tobacco, MD
03.2016 - 05.2021
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Conducted research on requested topics using reliable sources.
  • Compiled statistical data from a variety of sources for analysis purposes.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Responded promptly to customer complaints in a professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Organized client meetings to provide project updates.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Housing Program Specialist/Loan Processor

Charles County Government
Port Tobacco, MD
07.1998 - 02.2016
  • Developed and implemented housing program policies and procedures.
  • Conducted outreach activities to inform the public about available housing programs.
  • Assessed eligibility of applicants for housing programs.
  • Monitored compliance with applicable regulations, laws, and guidelines.
  • Prepared reports on program performance metrics and outcomes.
  • Maintained records related to program operations and participant data.
  • Analyzed data to identify trends in population served by housing programs.
  • Reviewed contracts and agreements related to housing programs.
  • Facilitated meetings between internal staff and external partners regarding ongoing projects.
  • Assisted clients with permanent housing transitions.
  • Verified assets and income for applicants.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Obtained quotes from contractors for repair work to maintain property.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Maintained accurate records and documented client data in company databases.
  • Educated local community residents about available health and wellness resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Made referrals to utilize community resources for resident's needs.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Submitted loan applications to underwriting department for review and approval process.
  • Maintained accurate records in computer database system during loan origination process.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Reviewed appraisals to ensure accuracy of value estimates.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Compiled closing packages containing all necessary documents required for funding.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Assisted borrowers with questions regarding their loans after closing.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Researched escalated problems related to loan processing activities.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed initial client documentation to structure and submit loan package.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Interviewed applicants to identify needs and evaluate eligibility for loans or mortgages.
  • Updated client account information and records in company databases.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed loan contracts and explained contract terms to clients.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Identified valuable solutions for customers with credit problems.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Located and suggested loan packages that met client needs and priorities.

Education

High School Diploma -

Maurice J. Mcdonough High School
Pomfret, MD
07-1980

References

References available upon request.

Timeline

Community Development Administrator

Charles County Government
03.2016 - 05.2021

Housing Program Specialist/Loan Processor

Charles County Government
07.1998 - 02.2016

High School Diploma -

Maurice J. Mcdonough High School

Similar Profiles

CREATE PROFILE
PATRICIA KING