Patricia King
Waco,TX
Summary
Taking management honors classes at Post University via the Internet and working on an Associate Degree in Science in Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Administrator
Edward Jones
07.2016 - 01.2018
- Prepared professional presentations using various software applications for executive-level meetings and conferences.
- Liaised between departments effectively to ensure seamless collaboration on cross-functional initiatives.
- Answered the multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Interacted with customers by phone, email, or in person to provide information.
Phone Agent
GC Services (Oncor)
03.2014 - 07.2016
- Managed 200 volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
Phone Agent
Atmos (Spherion)
11.2012 - 05.2013
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined 200 call handling processes for improved efficiency and reduced average call time.
- Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Maintained detailed records of each interaction, documenting customer concerns and actions taken for future reference or analysis purposes.
- Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.
Service Advisor/ Cashier
Lowe's
08.2012 - 11.2012
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Install Coordinator/ Service Advisor
Home Depot
02.2006 - 07.2012
- Enhanced customer satisfaction with timely and accurate installations for various projects.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
- Liaised with third-party contractors as needed to ensure seamless integration into ongoing projects while meeting established deadlines.
Education
Associate of Science - Business Management
Post University
Connecticut03.2025
Skills
Microsoft 365
- PowerPoint
- Word
- Outlook
- Customer Engagement
- Verbal Communication
- Telephone reception (200)
- Database entry
- Document Scanning
- Business Administration
- Collaboration
- Inbound phone call handling
Volunteer Work
CHILD & FAMILY SPECIALIST 01/2018 to 11/2023
CPS, Waco, TX
Worked Kinship
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Monitored progress and documented patient health status changes to keep the care team updated.
Arrange medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsStock Options / Equity / Profit SharingTimeline
Office Administrator
Edward Jones
07.2016 - 01.2018
Phone Agent
GC Services (Oncor)
03.2014 - 07.2016
Phone Agent
Atmos (Spherion)
11.2012 - 05.2013
Service Advisor/ Cashier
Lowe's
08.2012 - 11.2012
Install Coordinator/ Service Advisor
Home Depot
02.2006 - 07.2012
Associate of Science - Business Management
Post University
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