Hi, I’m
Patricia King
Office Administration
Waco,TX
Summary
Possessing exceptional organizational skills and a keen attention to detail, I have accumulated over two decades of expertise in the field of customer service. Consistently retain a cheerful demeanor when engaging with challenging clientele. I possess strong analytical skills and excel at making exceptional decisions. Proficient in effective communication and possessing a high level of professionalism in phone etiquette. Thrives in high-pressure situations and excels at collaborating with team members. Authorized to work in the US for any employer
Overview
18
years of professional experience
Work History
CPS
Childcare Provider
01.2018 - Current
Job overview
- Following the departure of the grandchildren who have returned to their mother, I eagerly anticipate returning to work
- I am enrolled at Post University via the Internet and working on my associate degree in Science - Management
- I am approaching the culmination of my fourth term of diverse communication courses
- I am currently enrolled in courses designated for honors.
Edward Jones
Office Administrator
07.2016 - 01.2018
Job overview
- Update client data records
- Deposit checks in clients' accounts
- Proactively contact clients to confirm appointments
- Manage service wires
- Open the office and greet clients
- Answered and managed incoming and outgoing calls
- Properly distributed incoming mail
- Maintained a clean office
- Recorded data into databases
GC Services
Phone Agent
03.2014 - 07.2016
Job overview
- Manage temporary disconnect or reconnect
- Explain billing and why charges were higher at certain times of the year
- Set work orders to send technicians to job sites
- Managed over 200 incoming calls a day while recording messages
- Completed data entry by reporting outages for enraged clients and leaving notes
- Making sure all inquiries had sufficient notes
Atmos, Spherion
Phone Agent
11.2012 - 05.2013
Job overview
- Set move-ins and move-outs
- Took payments over the phone
- Qualify business partners to manage their Atmos Energy account online
- Set work orders to send technicians to job sites
- Advised customers on steps to save money and referrals to assist with billing
- Answered over 200 incoming and outgoing calls while recording messages
Lowe's
Service Advisor/ Cashier
08.2012 - 11.2012
Job overview
- Assisted customers in person and via telephone
- Showed empathy and fixed problems by asking open-ended questions
- Operated a POS system to itemize and complete customer purchases
- Expressed appreciation and invited customers to return to the store
- Greeted customers entering the store
- Built long-term customer relationships and advised customers on purchases and promotions
Home Depot
Install Coordinator/ Service Advisor
02.2006 - 07.2012
Job overview
- Worked with suppliers on back orders, availability of stock, and special orders
- Deal with customer complaints by showing patience and fixing issues quickly with open-ended questions
- Cross-trained and provided backup for other departments in the store by learning and applying product knowledge information
- Operated a POS system to itemize and complete customer purchases
- Routed calls to the proper individuals and departments
- Expressed appreciation and invited customers to return to the store
- Served as the main liaison between customers, management, and sales team
- Worked under strict deadlines and responded to service requests
- Answered and managed incoming and outgoing calls while recording accurate messages through the POS system
Education
Post UniversityWaterbury, CT
Associate of Science from Management
06.2026
Clerk TypistWaco, TX
Certificate in Data Entry/
1991
Connally ISDWaco, TX
Diploma
1985
Skills
- Scheduling
- Data Entry
- Paperwork Processing
- Clerical Support
- Filing
- POS Systems Expert
- Problem-Solving Abilities
- Customer Service
- Conflict Resolution
- Administrative Support
- Active Listening
- Prioritization
- Documentation
- Multi-Line Phone Talent
- Money-handling abilities
- Computer Proficiency
- Call Center Operations
- Keyholder Experience
- Retail Store Support
- Follow-up Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Childcare Provider
CPS
01.2018 - Current
Office Administrator
Edward Jones
07.2016 - 01.2018
Phone Agent
GC Services
03.2014 - 07.2016
Phone Agent
Atmos, Spherion
11.2012 - 05.2013
Service Advisor/ Cashier
Lowe's
08.2012 - 11.2012
Install Coordinator/ Service Advisor
Home Depot
02.2006 - 07.2012
Post University
Associate of Science from Management
Clerk Typist
Certificate in Data Entry/
Connally ISD
Diploma
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