Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High-energy Manager offering over 20 years of Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Hi, I’m
Patricia Kirk
Panama City,FL
Summary
Overview
33
years of professional experience
Work History
Sykes, Teleperformance, Teletech
Work At Home Agent
Job overview
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
R And C Sunoco Convenient Store
Store Clerk
03.2020 - Current
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Sunttust Bank
Licensed Relationship Banker
04.2004 - 04.2004
Job overview
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Implemented strategies to increase customer retention, enabling investment growth.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Increased daily sales by Number% by upselling banking products and financial services to customers.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Adapted products and services to suit customers' changing financial circumstances.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Explained account terms and conditions to customers.
- Monitored accuracy of customer information in system.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Camelot Music Transworld Music Corp
Store Manager
04.1991 - 06.2002
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Gulf Coast State CollegePanama City, FL
Emergency Medical Technician Cert
University Overview
Gulf Coast State CollegePanama City, FL
Life, Health And Annuity from Insurance
University Overview
Skills
- Proper Storage Procedures
- Guest Relations
- Cash Register Operation
- Estimating Demand
- Storage Organization
- Fraud Detection
- Shipment Procedures
- Product Merchandising
- Merchandising and Promotions
- Merchandise Restocking
- Efficient Service
- Team Management
- Theft Prevention
- Total Sales Reconciliation
- Transaction Balance Sheets
- Mathematical Calculations
- Staff Assignments
- Safe Work Practices
Timeline
Store Clerk
R And C Sunoco Convenient Store
03.2020 - Current
Licensed Relationship Banker
Sunttust Bank
04.2004 - 04.2004
Store Manager
Camelot Music Transworld Music Corp
04.1991 - 06.2002
Work At Home Agent
Sykes, Teleperformance, Teletech
Gulf Coast State College
Emergency Medical Technician Cert
Gulf Coast State College
Life, Health And Annuity from Insurance
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