- Cooking
- DIY and Home Improvement
- Horseback Riding
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Music
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- Learning new cooking techniques and expanding my culinary skills
- Gardening
- Outdoor Recreation
- Watching Movies and TV Shows
- Crafting and DIY Projects
- Swimming
- Animal Care
- I like working with my hands and fixing things
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- Interior Design
Patricia Kirwin
Blue Ridge,TX
Summary
Dynamic Floral Department Manager with expertise in floral design and customer service, previously at Tom Thumb Food Stores. Proven track record in enhancing client satisfaction through innovative arrangements and effective delegation. Skilled in managing product inventories and achieving sales goals, contributing to a 20% reduction in shrink through strategic oversight.
Diligent [Desired Position] with solid background in managing floral departments, ensuring high-quality product displays, and driving sales. Successfully led teams to create captivating floral arrangements and exceed customer expectations. Demonstrated expertise in inventory management and vendor relations, ensuring seamless operations and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Floral Department Manager
Tom Thumb Food Stores
Connections Demo Specialist
HEB Grocery Store
09.2022 - 06.2025
- Conducted product demonstrations to educate customers on features and benefits.
- Assisted in preparing demonstration materials and equipment for events.
- Engaged with customers to gather feedback and address inquiries effectively.
- Collaborated with team members to enhance demonstration strategies and presentations.
- Maintained organized inventory of demonstration tools and supplies for efficiency.
- Supported marketing efforts by contributing ideas for promotional activities during demos.
Fulfillment Associate
Amazon
10.2021 - 09.2022
- Operated warehouse equipment to efficiently pick and pack orders for shipment.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Collaborated with team members to streamline order processing workflows.
- Trained new associates on safety protocols and operational procedures.
- Monitored product quality during packing to ensure compliance with standards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Home Healthcare Specialist
A1 Home Health Care
08.2017 - 11.2021
- Monitored patient conditions, documenting vital signs and reporting changes to medical staff.
- Collaborated with healthcare professionals to develop and implement individualized care plans.
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Monitored vital signs and reported changes in clients' conditions to appropriate medical personnel promptly.
- Fostered positive relationships with clients, promoting emotional well-being through engaging activities and companionship.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
Personal Assistant to the Owner Estate Sales
Clutter Blasters
09.2012 - 09.2020
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Improved pricing accuracy by consistently monitoring and updating retail prices.
- Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information.
- Optimized retail staffing processes by conducting thorough candidate screenings and interviews.
- Demonstrated versatility by adapting to different work environments, such as offices, retail spaces, or residential properties.
- Boosted sales figures through effective visual merchandising strategies at retail outlets.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
- Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Implemented innovative merchandising techniques that improved product visibility at retail locations and increased sales volume.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Designed eye-catching visual displays for retail spaces, enhancing brand recognition for clients'' products or services.
- Implemented creative merchandising strategies that showcased products effectively while maximizing retail space utilization.
Co/Owner Delivery Service
K.D.S. Kirwin Delivery Service
01.1989 - 08.2011
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed daily financial operations, ensuring accurate bookkeeping and timely reporting.
- Cultivated relationships with suppliers, negotiating favorable terms to optimize product sourcing.
- Led staff training programs to improve team performance and service delivery standards.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Payroll
- Billing
- Invoicing
- Collections
- Strong Customers Relations
- Office Supervisor
- Problem Solving
- Sales
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Floral Manager
Krogers Grocery Store
04.1979 - 05.1986
- Led floral design team to create innovative arrangements for diverse events.
- Managed inventory levels, ensuring optimal stock of flowers and supplies.
- Developed and implemented training programs for junior floral designers.
- Oversaw customer service operations, enhancing client satisfaction through personalized consultations.
- Coordinated logistics for flower deliveries, maintaining timely and efficient service.
- Established vendor relationships to secure high-quality materials at competitive prices.
- Trained employees on customer order taking and basic floral arranging.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Decreased shrink by [Number]% through close monitoring of department.
- Analyzed market trends to adjust product offerings and improve sales strategies.
Education
Business Administration And Management
Richland College
Dallas, TX01-2012
Skills
- Floral design expertise
- Delegation
- Product inventories
- Customer service
- Flower arranging
- Goal setting
Accomplishments
When I became Floral Manager is was at the lowest in sales in my division. I brought it up to the top sales in our . division in 2 months. I did this by good Customer Relations. Observing what did and did not sale. Built seasonal displays. Made a veriety of fresh cut arrangements for showcase. Keeping a full fresh well maintained department. Was reconized for outstanding Customer Service and top Sales.
Interests
Timeline
Connections Demo Specialist
HEB Grocery Store
09.2022 - 06.2025
Fulfillment Associate
Amazon
10.2021 - 09.2022
Home Healthcare Specialist
A1 Home Health Care
08.2017 - 11.2021
Personal Assistant to the Owner Estate Sales
Clutter Blasters
09.2012 - 09.2020
Co/Owner Delivery Service
K.D.S. Kirwin Delivery Service
01.1989 - 08.2011
Floral Manager
Krogers Grocery Store
04.1979 - 05.1986
Floral Department Manager
Tom Thumb Food Stores
Business Administration And Management
Richland College
HEB Grocery Received 7 Gold Star Certificates for being the Highest Seller in the Company 340 stores
I was Honored with 7 Gold Star Certificates. Each one for being the Highest Seller in the HEB Grocery Stores. 340 stores. I did this 7 times withing a year and a half being with HEB. I Started with HEB for the Grand Opening of the new Plano Store. Was given twice $500.00 reward for being Highest Seller in company to our department to go out for dinner. So we all celebrated. My whole Connections Department was rewarded for my accomplishment's
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