PATRICIA KOCIAN
3606 NW 5TH. Ave APT. 603,FL
Summary
With more than 20 years of customer service, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, strongly self- motivated and enthusiastic with personal and professional commitment to meet and exceed company goals and philosophies.
Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments.
Skilled at reviewing and pre-screening applicants to meet personnel objectives. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Property Management Assistant
Professional Management Inc. - PMI
03.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Managed maintenance and custodial staff of Vista Mar.
- Accomplished multiple tasks within established timeframes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed and motivated employees to be productive and engaged in work.
Real Estate Agent
Montgomery Metro Realty
07.2016 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Administration Manager
Marshalls & HomeGoods
02.2009 - 03.2010
- Planned and adhered to supply budgets to keep office stocked and stay on top of operations needs
- Educated staff in company procedures, processes, and policies
- Hired and terminated administrative personnel based on fluctuating operational needs
- Managed effective training of new employees and ongoing classes to keep staff current on procedures.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Lead Flight Attendant
AirTran Airways
03.2002 - 12.2006
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Restaurant Manager
HMS Host International
02.2000 - 02.2002
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards
- Recruited, interviewed, hired, and trained staff according to company service-oriented values
- Led by example as role model for company core values and company culture
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Developed food storage and rotation metrics and maintained team member compliance
- Diversified food offerings by location and season to continuously attract new customers
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
Education
Bachelor of Arts - Business Administration
University of Chile
Santiago, Chile03.1993
Skills
- Customer Relationship Management
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Staff Management
- Supplier Relations
- Performance Tracking and Evaluations
- Managing Revenue Projections
- Income and Expense Management
- Managing Operations and Efficiency
Languages
Spanish
Native or Bilingual
Czech
Elementary
hobbies
Working Out
Timeline
Property Management Assistant
Professional Management Inc. - PMI
03.2023 - Current
Real Estate Agent
Montgomery Metro Realty
07.2016 - Current
Administration Manager
Marshalls & HomeGoods
02.2009 - 03.2010
Lead Flight Attendant
AirTran Airways
03.2002 - 12.2006
Restaurant Manager
HMS Host International
02.2000 - 02.2002
Bachelor of Arts - Business Administration
University of Chile
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