Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Patricia Koester

Colorado Springs,CO

Summary

Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Assistant

Hill Dentistry
Colorado Springs, CO
07.2024 - Current
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.

Sever / Bartender

Notes Eatery
Colorado Springs , CO
05.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

ENVIRONMENTAL SERVICES HOUSEKEEPER

Crothall Inc
COLORADO SPRINGSO
08.2019 - 08.2024
  • Cleaned and prepared patient rooms, beds, and stretchers in compliance with current sanitation standards.
  • Completed general cleaning functions in assigned areas according to established procedures and schedules.
  • Collected and transported soiled linens to support laundry operations.
  • Maintained caution when handling infectious waste and other hazardous materials.
  • Used infection control procedures to protect patients and staff from cross-contaminations.
  • Swept, vacuumed, and buffed floors using appropriate equipment and supplies to maintain cleanliness.
  • Dusted, polished, and washed interior surfaces, such as windows, furniture, and fixtures.
  • Removed trash and waste from assigned areas and transported it to appropriate disposal, recycling, or hazardous waste management areas.
  • Followed policies and procedures regarding patient isolation.
  • Restocked paper items and other supplies in patient rooms.
  • Prepared units for show by performing cleaning duties, including.
  • Vacuuming, window cleaning, tile scrubbing, and sweeping.

TEAM LEAD

Panera Bread
COLORADO SPRINGSO
10.2017 - 06.2021
  • Kept on top of changing product offerings to give customers best-in-class assistance with making product selections
  • Opened registers during busy periods to keep queues down and customer satisfaction high
  • Worked both service and production sides
  • Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels
  • Opened up and operated cash register to relieve long lines at peak shopping times
  • Handled exchanges, returns and escalated customer complaints according to company policy
  • Monitored food production quality and supervised other kitchen staff
  • Ensured products were properly rotated and stored to meet quality requirements

SERVER

Pizza Hut
Monte Vista, CO
10.2016 - 05.2017
  • Tend to customers needs as they dined in
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Upheld high sanitation and safety standards while delivering and serving food

Education

Dental Assisting Certificate -

Pikes Peak State College
10.2024

University of Colorado Colorado Sprigs
12.2020

HIGH SCHOOL DIPLOMA -

Monte Vista High School
Monte Vista, Co
05.2017

Skills

  • Office Procedures
  • Customer service
  • Payment processing
  • Leadership
  • Decision making
  • Team building
  • Training
  • Verbal communication
  • Customer relations
  • Fluoride Treatment
  • Taking and Pouring impressions
  • Coronal Polishing
  • Multitasking
  • Cleaning and sanitation
  • Infection control
  • Chemical handling safety
  • Special and routine cleaning
  • Quality assurance
  • Safety guideline adherence
  • Health and safety compliance
  • Bloodborne pathogen knowledge
  • Friendly and approachable
  • Active listening
  • Problem sovling: addressing concerns and complaints
  • Clear communication and team collaboration
  • Multitasking: Time management
  • Priorization: Knowing what tasks need attention first
  • Attention to detail
  • Upsetting products
  • Physical stamina: On feet for long hours, carrying multiple items at once
  • Patience and empathy
  • Knowledge of health and safety standards
  • Adaptability: Dealing with busy or unexpected situations
  • Oral Surgery
  • Appointment Scheduling
  • Patient records gathering
  • Stress management techniques
  • Strong manual dexterity
  • Dental staff assistance
  • Four-handed procedures
  • Treatment Room Breakdown
  • Disinfecting rooms and equipment
  • OSHA Regulations Knowledge
  • Electronic Charting
  • Exam room setups
  • Chairside assistance
  • Treatment room setup
  • Infection control proficiency
  • Taking X-rays

Certification

CPR for Healthcare Professions Certified: Pikes Peak State College

Volunteer Experience

  • Monte Vista Food Bank, 2014, 2017
  • Monte Vista Pirate Pride Day, 2014, 2017
  • Marion House Soup Kitchen, 2018, 2019
  • Colorado Mission of Mercy, 2023

Timeline

Dental Assistant

Hill Dentistry
07.2024 - Current

Sever / Bartender

Notes Eatery
05.2023 - Current

ENVIRONMENTAL SERVICES HOUSEKEEPER

Crothall Inc
08.2019 - 08.2024

TEAM LEAD

Panera Bread
10.2017 - 06.2021

SERVER

Pizza Hut
10.2016 - 05.2017

Dental Assisting Certificate -

Pikes Peak State College

University of Colorado Colorado Sprigs

HIGH SCHOOL DIPLOMA -

Monte Vista High School

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Patricia Koester