Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA Komuntale

National Capital Region (Washington, D.C. Area / Northern Virginia),District Of Columbia

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

CREST AT SKYLAND , WCSMITH
WASHINGTON, DC
08.2022 - Current
  • Oversee daily operations of the front desk, ensuring smooth functioning and efficient customer service delivery.
  • Manage a team of front desk staff, providing guidance, training, and support to enhance performance.
  • Handle resident inquiries, concerns, and requests promptly and professionally, fostering positive relationships.
  • Maintain accurate records of resident information, leases, and maintenance requests using property management software.
  • Coordinate with maintenance and housekeeping teams to address resident issues and ensure the upkeep of common areas.
  • Implement procedures to enhance security measures and ensure the safety of residents and property.
  • Conduct regular inspections of the front desk area to ensure cleanliness and organization.
  • Collaborate with property management to develop and implement strategies to improve resident satisfaction and retention.
  • Prepare reports on front desk activities, including occupancy rates, visitor logs, and resident feedback.
  • Assist in the leasing process by conducting tours, processing applications, and assisting with move-ins and move-outs.
  • Stay updated on industry trends and regulations to maintain compliance with housing laws and regulations

Lead Concierge

First Impression Staffing
WASHINGTON , DC
06.2017 - 08.2022
  • Managed daily operations of the concierge desk, including scheduling and staffing.
  • Provided customer service to guests and responded to inquiries in a timely manner.
  • Maintained records of guest complaints and compliments.
  • Created weekly reports summarizing activities at the concierge desk.
  • Performed administrative duties such as filing documents, managing inventory, and ordering supplies.
  • Trained new employees on policies, procedures, and customer service expectations.
  • Monitored budget allocations for concierge services and made adjustments when necessary.
  • Conducted regular performance reviews with team members.
  • Provided technical support related to computer systems used by the concierge team.
  • Acted as liaison between building management and front desk personnel.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Entered work orders for pest control and maintenance issues.
  • Scheduled conference room and other reservations using proprietary software.

Executive Assistant

kaglon medical supplies
Kampala , Uganda
02.2015 - 04.2017
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Education

BBA - Marketing

Makerere University
Kampala,Uganda
01-2016

Skills



SKILLS

  • Organizational skills
  • Time management
  • Excellent communication
  • Attention to detail
  • Problem-solving abilities
  • Leadership skills
  • Customer service
  • Conflict resolution
  • Multitasking
  • Knowledge of reservation systems/software
  • Customer service
  • Interpersonal skills
  • Knowledge of local attractions and services
  • Problem-solving abilities
  • Attention to guest preferences

Timeline

Front Desk Supervisor

CREST AT SKYLAND , WCSMITH
08.2022 - Current

Lead Concierge

First Impression Staffing
06.2017 - 08.2022

Executive Assistant

kaglon medical supplies
02.2015 - 04.2017

BBA - Marketing

Makerere University

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PATRICIA Komuntale