Patricia Kruk
Madison,WI
Summary
Dynamic manager with a proven track record at Felly's Garden Center, excelling in customer service and team leadership. Successfully enhanced inventory management and staff training, resulting in improved customer satisfaction and operational efficiency. Skilled in decision-making and communication, driving team performance and fostering strong client relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Manager
Felly's Garden Center and Floral Shop
05.2024 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on product knowledge and customer service best practices.
- Developed and implemented inventory management strategies to optimize stock levels.
- Coordinated scheduling for team members, enhancing productivity during peak seasons.
- Assisted in creating visually appealing displays to attract customers and drive sales.
- Conducted regular team meetings to communicate goals, updates, and performance feedback.
- Analyzed sales trends to forecast demand and adjust purchasing accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
Rush Street Lounge and Grill
02.2019 - 05.2024
- Crafted and served a diverse range of cocktails, ensuring consistency and quality.
- Managed bar inventory, reducing waste through effective stock rotation practices.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed and implemented seasonal cocktail menus, enhancing customer experience.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
- Resolved customer complaints efficiently, fostering positive guest relationships and repeat business.
- Monitored alcohol consumption levels to ensure compliance with legal serving guidelines.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Event Manager
Polish Center of Wi
05.2013 - 05.2020
- Coordinated logistics for large-scale events, ensuring seamless execution from planning to conclusion.
- Developed event budgets, optimizing resource allocation and controlling expenses effectively.
- Managed vendor relationships, negotiating contracts for services and securing favorable terms.
- Led a team of event staff, providing training and guidance to enhance performance and efficiency.
- Implemented event marketing strategies, increasing attendance through targeted promotional campaigns.
- Oversaw on-site operations during events, troubleshooting issues to maintain high service standards.
- Established standard operating procedures for event management processes, driving consistency across all projects.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Banquet and Catering Manager
Charcoal Grill and Roti
05.2003 - 05.2013
- Directed catering operations, ensuring seamless execution of events and client satisfaction.
- Developed and implemented strategic menus tailored to diverse client needs and preferences.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Trained and mentored staff on catering best practices, enhancing team performance and service quality.
- Coordinated logistics for large-scale events, ensuring timely setup and adherence to safety regulations.
- Hired and trained both permanent and temporary staff members.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Education
Associate of Arts -
UW Parkside
Kenosha WI05-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Customer relationship management (CRM)
Timeline
Manager
Felly's Garden Center and Floral Shop
05.2024 - Current
General Manager
Rush Street Lounge and Grill
02.2019 - 05.2024
Event Manager
Polish Center of Wi
05.2013 - 05.2020
Banquet and Catering Manager
Charcoal Grill and Roti
05.2003 - 05.2013
Associate of Arts -
UW Parkside
Similar Profiles
Maeve EklundMaeve Eklund
Customer Service Representative at City Floral Garden CenterCustomer Service Representative at City Floral Garden Center
Ford ElmquistFord Elmquist
Guest Relations Intern at City Floral Garden CenterGuest Relations Intern at City Floral Garden Center
Jessica ArbarJessica Arbar
Marketing Director at City Floral Garden CenterMarketing Director at City Floral Garden Center
Thomas "Mason" WilliamsThomas "Mason" Williams
Pharmacist at Walgreens Boots AlliancePharmacist at Walgreens Boots Alliance
Ella CookElla Cook
Lifeguard at City of MadisonLifeguard at City of Madison