Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Kuntzelman

Thornton,CO

Summary

Detail-oriented office administrator with over 10 years of experience in ensuring the smooth and efficient operation of offices and hotels. Highly organized and confident, able to work closely with others to achieve targets within deadlines. Upbeat team player with a wide range of interpersonal skills and extensive knowledge of business operations. Customer service representative bringing exceptional skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by delivering exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs. Resourceful individual able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

18
18
years of professional experience

Work History

Ground Package Handler

FedEx:Ground
06.2023 - Current
  • Ensured timely deliveries by loading and unloading trucks with precision and speed.
  • Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
  • Followed verbal and written instructions to properly move and ship products.
  • Assisted in maintaining a clean work environment through proper organization of workstations and regular equipment inspections.

Hotel Manager

Extended Stay America
01.2018 - 01.2020
  • Hired, trained, measured performance, disciplined, and scheduled staff.
  • Promoted the hotel, and its services via social media maximizing occupancy.
  • Processed daily reports, reconciliations and others.
  • Handled guest complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow and associate performances.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Cellular Store Manager

Assist Wireless
01.2014 - 01.2018
  • Tracked and analyzed sales and customer trends in order to maximize sales.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Tracking Specialist

Envirosolve
01.2007 - 01.2013
  • Determined shipping methods and prepared bills of lading and manifests
  • Directed and participated in cargo loading and unloading to ensure completeness of loads
  • Tracked all changes in computer system to keep records current and accurate
  • Invoiced customers utilizing Peachtree software and created certificates of disposal.

Education

High school diploma -

East Central
Tulsa, OK

Skills

  • MS Word
  • MS Excel
  • MS Outlook
  • Data Entry Efficiency
  • Barcode Scanning Accuracy
  • Shipping and receiving procedures
  • Safety Compliance Knowledge
  • Pallet Jack Handling
  • Workplace Cleanliness
  • Quality Control Awareness

Timeline

Ground Package Handler

FedEx:Ground
06.2023 - Current

Hotel Manager

Extended Stay America
01.2018 - 01.2020

Cellular Store Manager

Assist Wireless
01.2014 - 01.2018

Tracking Specialist

Envirosolve
01.2007 - 01.2013

High school diploma -

East Central
Patricia Kuntzelman