Patricia Kurtzman
Golden/California,CO
Summary
Diligent Security Officer, with two years of experience in monitoring facility staff and visitors. To maintain order and safety. Demonstrated ability to learn new procedures and policies, using defensive tactics within strict guidelines. Leverages, excellent listening and service skills in emergency response and evaluation procedures.
Nine years of Banquet Experience. Eight years with the Wellshire Inn Golf Course with Weddings, Bar mitzvah's, Meetings, etc. and One year at the Denver Hotels for special events.
Customer Service in Bartending and serving food, four years.
Overview
13
13
years of professional experience
Work History
Security Officer
Isle Casino
Black Hawk, CO
02.2020 - Current
- Patrolled the ID stations for correct IDs, Guest Services & Covid Procedures with an ear piece to communicate.
- Filled Blackjack Pit when needed, and payouts at the Blackjack Pit with the COM.
- Completed Monte Carlo's and payouts
- Secured an NRT Run
- Dispatched and gathered information, identified and implemented resolution, planned follow-up and logged to successfully manage complaints.
- Logged Employees breaks etc.
- Called BHPD when needed for an incident.
- Controlled Lost and Found and logged it in.
Banquet Server
Wellshire Inn
Denver, CO
11.2014 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up and served to each individual Wedding, Meetings, etc.
- Guest Service
- Bartend when needed
- Wine Service when needed
- Cleaned kitchen and banquet room for next event.
Bartender
Centerplate
Denver, CO
Jun2009 - Feb2010
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Had a portable bar for concerts and worked intermission's for the Opera
Bartender
Black Angus/Stewart Andersons
Honolulu, HI
Mar1983 - Jan1985
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Served food on certain slow days
Education
Associate of Arts - Graphic Design
Red Rocks Community College
Lakewood, CO09.1997
Blackjack Dealer
Casino Dealer School
Denver, CO02.1991
Bartending
Bartending School of Hawaii
Honolulu, HI04.1982
Associate of Arts - Fashion Illustration
Colorado Institue of Art
Denver, CO09.1980
Skills
- Stationary surveillance
- Dispatch
- Conflict resolution techniques
- Theft Prevention Training
- Bartender
- Customer Serviice
Timeline
Security Officer
Isle Casino
02.2020 - Current
Banquet Server
Wellshire Inn
11.2014 - 02.2020
Associate of Arts - Graphic Design
Red Rocks Community College
Blackjack Dealer
Casino Dealer School
Bartending
Bartending School of Hawaii
Associate of Arts - Fashion Illustration
Colorado Institue of Art
Bartender
Centerplate
Jun2009 - Feb2010
Bartender
Black Angus/Stewart Andersons
Mar1983 - Jan1985
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