Patricia Labrada

• Analyzed case details to develop effective negotiation strategies.
• Collaborated with attorneys to prepare negotiation documents and briefs.
• Managed timelines and deadlines for multiple ongoing negotiations simultaneously.
• Collaborated with legal teams to assess claims with potential litigation issues.
• Maintained accurate records of claims and communications for audit purposes.
• Communicated with opposing parties to facilitate resolution discussions.

Manage attorney represented bodily injury claims independently. I have 6 years' experience in investigating, assessing and evaluating liability, coverage and property damage while working directly with attorneys and insurance companies negotiating and settling bodily injury claims timely and efficiently.

• Experience in handling injury and attorney repped claims including UM/UIM Medpay and PIP Claims.
• Examine insurance policy's and coverages and contact all involved parties in a timely manner.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Opens claims and appropriate reserves required information and loss details from the insured, claimant and other involved parties.
• Strong ability to explain policy, coverage and appropriate course of action by touching base with the customer and appropriate parties thru follow up calls and letters.
• Initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports ; take recorded statements when necessary; review and open appropriate reserves summarize claims, document all file activity in file notes clearly outlying basis for settlement, issue appropriate payment settlements.
• Conduct negotiations and settlements within authority level using independent judgment.

Investigate and collect and preserve evidence on case details.

Coordinate with clients, providers and insurance adjusters timely, effectively and efficiently during the course of the case.

Handling case assignments while reviewing case progress.

Handle property damage and Med Pay/PIP/ UM/UIM claims.

Review Medical bills and treatment.

Prepare settlement demand letters and exhibits.

Assist attorneys with case negotiations

Served as subject matter expert for standard and non-standard coverage questions, property damage and collision by examining policies, insurance plans, accident benefits.

Experience and knowledge in obtaining, reviewing and summarizing medical records and subrogation liens for demands and negotiations.

Develops and manages cases from start to finish, while monitoring limits and statues.

Excellent communicator with all parties involved, clients, attorneys, medical providers, adjusters and witness

Strong ability to organize and prepare written discovery's, case summary's, demands and additional legal correspondence.

• Conducting research to investigate the facts of a case in order to obtain useful information and make liability decisions based off gathered information.
• Resolution of property damage claims by communicating with team members, policyholders, claimants,attorneys and witnesses by telephone, email, and written correspondence to gather facts of loss and make liability decisions.
• Schedule and arrange meetings with clients attorneys and 3rd parties.
• Handled moderate complexity physical damage and bodily injury claims within settlement authority.
• Established strong working habits in office and remote.
• Researched and verified insurance policy coverage.
• Negotiate settlements with customers and lien-holders.
• Other duties as assigned.

• Confirmed policy Coverage's and acknowledgment of the claim
• Determines validity and compensability of the claim, Analyzes and process claims by investigating and gathering information, files and data; manages claims through well-developed action plans to an appropriate and timely resolution; ensures files are properly documented
• Confirmed policy Coverage's and acknowledgment of the claim authority limits are adequate throughout the life of the claim
• Experience with recognizing BI exposure
• Develops and manages claim files independently as well as collaborate skills in a team setting
• Excellent analytical, problem solving and organization skills, including ability to prioritize
• Communicates claim status/activity and processing with the claimant and the client; maintains professional client relationships
• Managed subrogation of claims at it applies
• Managed potential claim recovery's

• Opened and maintained clients financials, including checking,savings,IRA'S and various lines of credits by engaging and understanding through conversation to uncover clients needs
• Collect/Prepare all stipulations by ensuring all financials have been obtained by borrowers and grantor's. As well as review all disclosures to clients before signing.
• Specializes in reviewing trusts
• Supervisor Role
• Exceeded Sales Goals-Ranks top 5% in region
• Assists with operations and auditing procedures
• Proficient in Word, Excel, Power Point and Sales Force
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• The Relationship Banker role included but was not limited to, building relationships with clients and creating a client base pipeline to achieve success for my role as well as the branch.
• Exceeded in personal, branch and district goals. Consistently providing my abilities to acquire, build, deepen and retain relationships with current and new customers, increasing balances and increasing revenue, setting appointments, follow ups, opening consumer and business accounts, creating a great customer experience.
• Exceeded in personal, branch and district goals
• Excellent at profiling skills to uncover customer needs and referring to appropriate partners primarily Business and Private Client clientele.