Patricia Lacrete
East Point,GA
Summary
Diligent Customer Success Manager skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
Work History
Nursery Coordinator
Wylde Center
01.2022 - Current
- Dedicated Plant Nursery Coordinator at Wylde Center with a proven track record of cultivating both plants and vibrant community connections
- Propagated and nurtured over 80,000 high-quality vegetable starts, perennials and herbs
- Through strategic initiatives and hands-on expertise, I have driven exceptional results, positively impacting volunteer engagement and sales growth.
Owner and Operator
Bed Head Plant Nursery LLC
08.2022 - Current
- Cultivated a wide variety of medicinal herbs with meticulous attention to growth conditions, soil health, and plant propagation techniques
- Conducted workshops and delivered presentations with a primary focus on seed germination and pollinator plants
- Coordinated timely distribution of medicinal herbs to local markets, herbalists, and wholesale accounts.
Customer Service Specialist
Kabbage from American Express
2017 - 2021
- Maintain a high-volume workload within a fast-paced environment
- Assist an average of 300 customers in any given week and consistently meet performance benchmarks in all areas (speed, accuracy, and volume)
- Assists with onboarding and training for new hires
- Managed relationships with Kabbage Partnership Program, Risk and Accounting Departments
- Coaching fellow CS representatives and cultivating a positive work environment.
Education
BS in Agriculture -
University of Georgia
Athens, GA12.2022
Bachelor of Arts, Studio Art -
Georgia State University
Atlanta, GA12.2010
Skills
- Client Relations
- Partnership Development
- Marketing
- Business Administration
- Customer Relationship Management (CRM)
- Continuous Learner
- Administrative Oversight
Personal Information
Title: Customer Success Specialist
Timeline
Owner and Operator
Bed Head Plant Nursery LLC
08.2022 - Current
Nursery Coordinator
Wylde Center
01.2022 - Current
Customer Service Specialist
Kabbage from American Express
2017 - 2021
BS in Agriculture -
University of Georgia
Bachelor of Arts, Studio Art -
Georgia State University
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