Patricia Landess

• Increased counter sales by over 50% in the first five months by cultivating and securing new customer relationships.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Organized promotional events and interacted with community to increase sales volume.

• Performed document checks and identifying credentials for all parties.
• Streamlined patient care and ambulation by providing on-site notary services

• Provided empathetic, active listening and counseling to patients facing loss of limb
• Managed medical supplies by monitoring levels and submitting replenishment orders before depleted at three locations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating X-ray equipment and apparatus.
• Fielded questions and prepared for physician examinations.
• Performed clerical duties, such as word processing, data entry, and answering phones.
• Maintained open communication with product representatives to ensure prompt patient service
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Promoted office efficiency by eliminating waiting room time and helping patients with diverse needs.
• Prepared patients for suture removal, dressing changes, and office procedures.
• Verified appropriate lab couriers picked up collected lab specimens.
• Completed leave and disability forms

• Answered telephone calls to offer office information, answer questions and schedule proper imaging tests according to patient preferences system wide.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls when requested.
• Carried out scheduling duties utilizing data entry skills in the framework of medical database.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated referrals through other medical specialists and documented details in patient charts.

• Drew and processed blood and urine to determine levels of normalcy.
• Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared patient and took X-rays as ordered
• Processed patient specimens according to priority and documented results.
• Prepared samples for shipping and disposing of bodily fluids in proper containers.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Preformed Drug and alcohol testing and submitted results following proper chain of custody
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Calibrated and maintained instruments to keep equipment fully operational.
• Maintained documentation on tests performed in lab.
• Interpreted and documented results of tests into active databases and communicated results to internal customers.
• Set and oversaw quality assurance guidelines for laboratory work.
• Executed corrective actions when test controls were outside specified limits.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Assisted two podiatrists and one orthopedic surgeon in daily operations including medical assistant duties listed above as well as the following;

• Organized and facilitated opening of four office locations, two in Marietta, one in Smyrna, and Dr. Kapilia's private practice
• Obtained accurate insurance verification
• Collected monies due to practice to include collection calls
• Submitted accurate documentation to the billing company
• Handled customer complaints
• Ordered and maintained supplies.
• Identified problems and offered effective solutions.
• Provided volunteer hours on weekends to expedite accurate patient information in charts
• Personal assistant to errands as needed by the physician
• Made condolence calls and attended funerals on personal time

In addition to regular medical assistant duties, I was responsible for the following:

• Assisted with routine checks and diagnostic testing by preforming EKGs
• Obtained and recorded all prescribed laboratory testing.
• Helped implement and created designs and decorations that won first place in Halloween contest

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
• Monitored student progress through test administration and adapted learning plans to optimize progress.
• Created guides and course materials to reiterate lecture information and help students.
• Guest Speaker for graduation

• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Prepared bi-weekly payroll for 80 employees.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
• Provided 24/7 point of contact for clients and employees 3 weeks each month.