Patricia Larkin
Riverdale,GA
Summary
To secure an apprenticeship position with an established Funeral Home to gain a permanent licensed position. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
15
15
years of professional experience
Work History
Funeral Director's Assistant
JW Williams Funeral Home
Cordele, GA
01.2016 - 01.2020
- Assisted funeral director with:
- Removal process of families love ones
- Embalming process
- Transporting of remains to crematory
- The funeral arrangement conference process
- Logistics of document ion of the insurance process
- The preparation of dressing bodies
- Dressing and cosmetology of bodies
- Casketed bodies for funeral rite families desire
- Family viewing, wakes, funerals and memorials
- Transport of families to designated locations of funeral rite desired
- Customer inquires
- Assisted families in planning and coordinating funeral services.
- Prepared bodies for viewing and cremation in accordance with regulations.
- Prepared memorial materials, including service programs, and signage.
- Escorted mourners to parlors for wakes and funerals.
- Offered administrative expertise in managing funeral home operations.
Funeral Director's Assistant
Gregory B. Levett & Sons Funeral Homes & Crematory
Decatur, GA
01.2012 - 01.2013
- Executed cleaning procedure of deceased
- Assisted in the embalming process
- Dressed deceased loved ones
- Positioned deceased in casket
- Transported deceased from one funeral home to another
- Prepared cremation remains into urns/ keepsakes
- Assisted in Funeral Services
- Performed clerical duties
- Assisted families in planning and coordinating funeral services.
- Maintained organized records of services and client information.
- Collaborated with staff to ensure smooth service operations.
- Provided compassionate support to grieving families during arrangements.
- Educated families on available options for memorial services and cremation.
Beauty Assistant Manager
Ulta Cosmetics & Salon
Fayetteville, GA
01.2006 - 01.2013
- Expert in familiarity of all cosmetic products.
- Assisted subordinates and supervisors in identifying and resolving problems.
- Maintained store inventory and properly facing merchandise as needed.
- Developed process improvements and ideas to increase store successful operation.
- Answered customer telephone, mail and in person inquires.
- Resolved customer complaints and request for refunds, exchanges and adjustments.
- Properly handled money transactions to include nightly deposits and daily cash handling.
- Responsible for maintaining the cleanliness of the store after close of business.
- Assisted in managing daily operations and staff scheduling for beauty department.
- Trained new employees on product knowledge and customer service techniques.
- Oversaw inventory management, ensuring product availability and organization.
- Collaborated with marketing team to implement promotional campaigns and events.
- Handled customer inquiries and resolved complaints efficiently and professionally.
Assistant Manager
PetSmart
Morrow, GA
01.2005 - 01.2006
- Developed knowledge and expertise on all products in the store.
- Exercised independent judgement concerning customer service over assigned department.
- Operated cash register to itemize and total customers in store purchases.
- Responsible for meeting all department sales goals.
- Managed output of weekly merchandise.
- Collect cash, check and credit card payments from customers.
- Stocked shelves and marked prices on items for clearance.
- Assisted in developing marketing strategies to enhance customer engagement.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Implemented process improvements to streamline daily operations and reduce delays.
- Maintained accurate records of sales transactions and customer interactions daily.
Education
Associate of Science Degree - Mortuary Science
Gupton-Jones College of Funeral Service
Decatur, GA02.2013
Skills
- Funeral Service
- Embalming procedures
- Body preparation
- Funeral service logistics
- Documentation management
- Customer relationship management
- Inventory management
- Effective communication
- Compassionate support
- Regulatory compliance
- Compliance regulations
- Customer Service
- Microsoft Office Suite
- Verbal Communication
- Written Communication
Timeline
Funeral Director's Assistant
JW Williams Funeral Home
01.2016 - 01.2020
Funeral Director's Assistant
Gregory B. Levett & Sons Funeral Homes & Crematory
01.2012 - 01.2013
Beauty Assistant Manager
Ulta Cosmetics & Salon
01.2006 - 01.2013
Assistant Manager
PetSmart
01.2005 - 01.2006
Associate of Science Degree - Mortuary Science
Gupton-Jones College of Funeral Service
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