Patricia Larson

• Developed strong rapport with customers and created positive impression of business.
• Participated in weekly training sessions for continuous professional development within the retail industry.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed returns, exchanges and refunds in accordance with store policy.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings to stay informed about product updates and changes.
• Contributed to sales growth by upselling products. Provided mentoring to new hires, contributing to their successful integration into the team. Was asked to be an "Onboarding Coach" for an associate that was hired on.

• Handled customer inquiries and suggestions courteously and professionally showing empathy when needed.
• Maintained up-to-date knowledge of product and service changes.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.