Summary
Overview
Work History
Education
Skills
Licenses & Professional Designations
Affiliations
Websites
Timeline
Generic

Patricia Laurin

Wilmington,DE

Summary

Accomplished Director at TRC Global Mobility, adept in training, process improvement, and real estate sales, with a track record of enhancing team performance and client satisfaction. Leveraging superior interpersonal skills and savvy business acumen, I've successfully led sales and operational teams, significantly improving efficiency and productivity. Expert in people management and strategic planning, I excel in driving business and personal growth objectives.

Overview

17
17
years of professional experience

Work History

Director, Training & Process Improvement

TRC Global Mobility
10.2021 - Current
  • Manage TPI Department's Training and Process Improvement Programs.
  • Supervise 2 trainers.
  • Coordinate and plan the training schedule for all new hire employees, as well as ongoing training for the operations department.
  • Manage Vendor Training for employees.
  • Ensure Various Training Program Materials are current and accurate.
  • Manage Job Aid Creation by ensuring team members are on track to complete deliverables.
  • Manage Training Chairside Program with new hires.
  • Instituted and providing ongoing management of On-Demand Videos.
  • Distribute On-Demand Videos to employees as needed.
  • Develop team members to enhance soft skills and job-related skills.
  • Develop and administer semi-annual and yearly reviews for team members.
  • Manage the Process Improvement Process – ensuring requests are substantiated and able to be instituted.
  • This involves coordination with various departments, seeking budgets for enhancement costs, timing considerations, and ongoing communications regarding requests.
  • Participate in Leadership Meetings
  • Work on Special Projects as Assigned by Executive Team (i.e
  • New processing system development: discussing design and testing the system as it is being developed; provide ongoing current processing system testing)
  • Maintain Continuing Education Requirements for CRP, GMS and CPTM Designations

Realtor/Agent

Century 21 Emerald
Wilmington, DE
10.2018 - Current
  • Regularly assist clients who are looking to purchase and/or sell their current homes.
  • Effectively communicate with clients on the listing, negotiation of all terms and conditions of contracts, and/or underwriting process to ensure a smooth transition to home ownership and/or selling of a current home.
  • Received Sales Awards for Activity and Production Levels throughout Career.
  • Implement and manage high-contact marketing plans to obtain name recognition in the marketplace in an effort to increase the customer base, increase sales production, maintain and expand the referral base, and meet and exceed personal goals.
  • Network, prospect, and develop relationships with key individuals in an effort to develop and enhance new, repeat, and referral leads.

President

A Hero's Legacy - The Tony Rivera Foundation
Wilmington, DE
04.2023 - Current
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Organized and facilitated board meetings, strategic planning sessions, and annual fundraising benefit.
  • Represented the organization at annual benefits to promote its mission.
  • Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
  • Established fundraising strategies to increase financial support for programs and services.
  • Ensured compliance with all applicable laws related to nonprofit organizations.

Client Services Specialist

TRC Global Mobility
11.2019 - 10.2021
  • Client Liaison and Transferee Consultant for 15 Clients.
  • Maintain ongoing contact with assigned clients to discuss relocation trends, changes, client program information, and keeping the client abreast of their active transferee progression within their relocations.
  • Provide quarterly reporting to client contacts.
  • Assist with yearly client reviews, summarizing client's yearly relocation program, identifying claims and exceptions, and proposing any necessary alternative methods/processes.
  • Counsel transferees on their assigned benefits and provide ongoing management of relocation benefits.
  • All Relocation Counselor duties, as previously described, with TRC Global Mobility.

Relocation Counselor II

TRC Global Mobility
01.2019 - 11.2019
  • Support 12 clients with their relocation programs.
  • Maintain average caseload of files per client standards.
  • Engage and assist transferees to address relocation concerns and utilize/maximize relocation benefits.
  • Maintain high levels of customer service with transferees.
  • Manage caseload through various internal reports.
  • Coordinate and maintain relationships with various vendors on relocation benefits to ensure top-notch service levels if given to transferee while utilizing their services, i.e. household goods vendors, brokers/agents, appraisers, title/deed, inspection companies, etc.
  • Assist the Sales Development Team by participating in Best and Final Presentations.
  • Travel to client sites to help deliver presentation.
  • Work on Special Projects as Assigned by Management, i.e.
  • Assist with Development of Relocation Counselor Job Description and Required Duties, Assist with Project to Create and Test Online Counseling Form, Speak with Potential Recruits/Transferees on Benefits/Relocation.
  • Manage schedule/self by prioritizing day with calls, contracts, etc.
  • Work effectively and efficiently to achieve company and personal goals.
  • Cover for other consultants for time off due to sick time, vacations, and work travel.
  • Travel to corporate office and/or field office as needed for trainings, etc.

Realtor/Agent

BHHS Fox & Roach
Hockessin, DE
04.2008 - 10.2018
  • Regularly assist clients who are looking to purchase and/or sell their current homes.
  • Effectively communicate with clients on the listing, negotiation of all terms and conditions of contracts, and/or underwriting process to ensure a smooth transition to home ownership and/or selling of a current home.
  • Received Sales Awards for Activity and Production Levels throughout Career.
  • Implement and manage high-contact marketing plans to obtain name recognition in the marketplace in an effort to increase the customer base, increase sales production, maintain and expand the referral base, and meet and exceed personal goals.
  • Network, prospect, and develop relationships with key individuals in an effort to develop and enhance new, repeat, and referral leads.

Server

Anthony's Coal Fire Pizza
Wilmington, DE
07.2011 - 12.2014
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Ensured my covered area was clean, stocked with table supplies, and broom swept.
  • Performed opening and closing duties, such as setting up the dining area, restocking supplies, and tidying up server stations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.

Education

BA - Organizational Management

Eastern University
12.2003

Skills

  • Superior Interpersonal Skills
  • Proven leader of sales and non-sales professionals
  • Savvy business acumen
  • Successful negotiator and sales manager
  • Verbal and written communication skills
  • Effective with strategies to enhance personal and business goals
  • People Management Skills
  • Fundraising Events and Hosting

Licenses & Professional Designations

  • Active Real Estate Licenses in Delaware and PA; REALTOR Designation: New Castle County Association of Realtors, Tri-County Suburban Realtors Association & NAR Member (2008 to Present)
  • Certified Relocation Professional (CRP) Designation (2011 to Present)
  • Global Mobility Specialist (GMS) Designation (2022 to Present)
  • Certified Professional in Training Management (CPTM) Designation (2023 to Present)
  • LUTCF Designation (2001), Previously Held Series 6, Series 63, Life and Health Licenses

Affiliations

  • President, A Hero's Legacy - The Tony Rivera Foundation
  • Ambassador/Volunteer with the Gift of Life Donor Program
  • Organ Donor Family (2022)

Websites

Timeline

President

A Hero's Legacy - The Tony Rivera Foundation
04.2023 - Current

Director, Training & Process Improvement

TRC Global Mobility
10.2021 - Current

Client Services Specialist

TRC Global Mobility
11.2019 - 10.2021

Relocation Counselor II

TRC Global Mobility
01.2019 - 11.2019

Realtor/Agent

Century 21 Emerald
10.2018 - Current

Server

Anthony's Coal Fire Pizza
07.2011 - 12.2014

Realtor/Agent

BHHS Fox & Roach
04.2008 - 10.2018

BA - Organizational Management

Eastern University

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Patricia Laurin