Patricia Law
Grand Rapids,Michigan
Summary
Dependable and organized and ready to learn with a positive attitude. Committed to using versatile skills of communication, adaptability, and cooperation to achieve operational goals. Effectively manage tasks and contribute to success in a customer-oriented environment.
Overview
49
49
years of professional experience
Work History
Postal Clerk
U.S. Postal Service, USPS
11.1983 - 08.2021
- Maintained a high level of accuracy in data entry for the recording and tracking of mail, ensuring timely delivery.
- Upheld a positive work environment by actively participating in team meetings and contributing valuable input to enhance operational efficiency.
- Streamlined postal operations by proficiently operating automated machines for mail sorting and processing.
- Enhanced mail processing efficiency by accurately sorting and routing incoming mail to appropriate departments.
- Contributed to the successful implementation of new USPS policies and procedures by remaining up-to-date on relevant information and adapting work practices accordingly.
- Assisted customers with inquiries regarding mailing services, providing accurate information and excellent customer service.
- Improved overall productivity with diligent maintenance of mailing equipment, identifying malfunctions, and scheduling repairs promptly.
- Increased customer satisfaction by resolving issues promptly while maintaining professional communication at all times.
- Expedited package delivery by diligently organizing parcels according to size, weight, and destination requirements.
- Collaborated with team members to optimize daily workflow and maintain an organized work environment.
- Promoted workplace safety by adhering to USPS regulations and guidelines in handling hazardous materials or sensitive documents.
- Upsold postal services like insurance and tracking.
- Monitored performance of junior team members and offered support.
Personnel Specialist, Hydraulics Mechanic
U.S. Navy Active Duty
01.1973 - 05.1976
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Assisted in the development of employee engagement initiatives, fostering a workplace culture that promoted collaboration and teamwork.
- Fostered and developed training programs to improve employee effectiveness.
- Facilitated ongoing training opportunities for staff members that led to increased job proficiency and professional growth.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
No Degree - Bachelor of Arts
Grand Valley State University
Allendale, MIAssociate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI05.2002
Skills
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Professionalism
- Team building
- Decision-making
Timeline
Postal Clerk
U.S. Postal Service, USPS
11.1983 - 08.2021
Personnel Specialist, Hydraulics Mechanic
U.S. Navy Active Duty
01.1973 - 05.1976
No Degree - Bachelor of Arts
Grand Valley State University
Associate of Arts - General Studies
Grand Rapids Community College
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