Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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PATRICIA L. DEL RIO

Summary

Program Coordinator focused on enhancing student access and equity through strategic pathways to college and certificate completion. Proven track record in managing projects from inception to execution, with expertise in strategic planning, collaboration, and problem-solving. Recognized for improving operational efficiency and aligning program goals with organizational objectives. Successful in building cross-departmental relationships and implementing innovative solutions that drive measurable success.

Overview

14
14
years of professional experience

Work History

Academic Awareness Program Coordinator I

De Anza College
01.2019 - Current
  • Redesigned and implemented retention initiatives with a focus on Academic and Progress Probation.
  • Provide intentional and comprehensive support for students on Academic and Progress Probation including unregistered and returning student outreach.
  • Collaborate with Admissions and Records, General Counseling, Financial Aid, Disability Support Services, IT and student support and success programs.
  • Serve as pivotal person for faculty and staff referrals for students on probation.
  • Create data tools in partnership with IT and Institutional Research and Planning.
  • Collect, analyze and use data to enhance systems and services.
  • Perform needs-assessment, planning, data collection and analysis in order to make continual improvement to on-going retention services.
  • Explore and implement best practices in student retention, persistence and engagement.
  • Provide presentations and updates to campus community regarding effectiveness and opportunities involving student success and retention initiatives.
  • Serve as Classified Tri-Chair for the Equity Action Council.

StarFish Early Alert Program Coordinator II

De Anza College
01.2017 - 01.2019
  • Lead development and implementation of Starfish software including, but not limited to, system set up, customization, enhancements integration and troubleshooting.
  • Developed business practices, policies, and procedures for faculty, staff and students on the use of the early alert system.
  • Coordinated student referral process powered by the Starfish system.
  • Facilitated core team meetings to support implementation and maintenance of Starfish.
  • Monitored utilization of early alert software by students, staff and faculty.
  • Promoted and educated college personnel about Starfish Early Alert software, including faculty, staff from academic support and student support thru meetings, training events, electronic and written communications and web resource management.
  • Created new innovative opportunities within the system to support persistence and completion.
  • Served as the Classified Staff Representative in the Course Scheduling and Enrollment Management Task Force.

Community Education Specialist

National University
01.2012 - 01.2017
  • Lead campus outreach efforts resulting in the establishment of corporate and community partnerships.
  • Extensive research and environmental scans focused on, but not limited to, demographic, program, corporate and market place trends.
  • Determined potential opportunities resulting in offsite, onsite, hybrid and online growth.
  • Identified and reached key decision makers in various corporate, education and industry specific entities.
  • Served as the primary point of contact for local partnerships, drafted contracts and forms, negotiations, and other leadership functions to establish and cultivate professional relationships.
  • Developed, planned and implemented marketing initiatives, strategic communications and services including networking events, information sessions, sponsorships, tuition reduction and scholarship incentives.
  • Responsible for event generation and fulfillment consisting of recruitment, corporate and community events including statewide conferences, expos, symposiums, college and career fairs.
  • Designed Community College Outreach Plan and School of Education Marketing Plan.
  • Provided campus strategic support and increased lead generation.

Education

Master of Science - Human Resources and Organization Development

University of San Francisco
San Francisco, CA
06-2004

Bachelor of Arts - English

California State Polytechnic University, Pomona
Pomona, CA
06-1994

Skills

  • Analytical methodologies for data
  • Engagement strategies for students
  • System implementation with oversight
  • Creation of policies and optimization processes
  • Management of operational programs
  • Development of content
  • Adherence to program guidelines
  • Development of programs
  • Analysis of needs
  • Planning strategically

Languages

Speak, read and write Spanish fluently.

References

References available upon request.

Timeline

Academic Awareness Program Coordinator I

De Anza College
01.2019 - Current

StarFish Early Alert Program Coordinator II

De Anza College
01.2017 - 01.2019

Community Education Specialist

National University
01.2012 - 01.2017

Master of Science - Human Resources and Organization Development

University of San Francisco

Bachelor of Arts - English

California State Polytechnic University, Pomona