Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Leavens

Waveland,MS

Summary

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Enthusiastic customer service examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment. Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.

Overview

9
9
years of professional experience

Work History

Claims Specialist

National General Insurance
01.2021 - 10.2023
  • Entered claims
  • Audits
  • Computer skills
  • Answered calls

Child Support Specialist

MDHS Child Support / Young Williams
11.2017 - 01.2021
  • Interviewed clients
  • Data entry
  • Computer skills
  • Answered calls
  • Worked with other states

Server/supervisor

The Blind Tiger
02.2015 - 11.2017
  • Cash handling
  • Customer service
  • Scheduling

Server / Supervisor

Shaggys Bar and Grill

Education

No Degree - History

Mississippi Gulf Coast Community College
Perkinston, MS
05.2005

Skills

  • Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients

Claims

Claims Processing

Claims Investigation

Verbal Communication

Microsoft Office

Claims analysis

Time Management

Organizing and Prioritizing Work

Customer Service

Attention to Detail

Teamwork and Collaboration

Multitasking Abilities

Problem-Solving

Team building

Data Entry

Understanding of medical terms

Appointment Scheduling

Data Entry Software

Medical Terminology

10-Key Touch

Patient contact

New Policies Processing

Client Interviews

Database Management

Multitasking

Timeline

Claims Specialist

National General Insurance
01.2021 - 10.2023

Child Support Specialist

MDHS Child Support / Young Williams
11.2017 - 01.2021

Server/supervisor

The Blind Tiger
02.2015 - 11.2017

Server / Supervisor

Shaggys Bar and Grill

No Degree - History

Mississippi Gulf Coast Community College
Patricia Leavens