Patricia Lee
Charlotte,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 21 years of relevant work experience to your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS SPECIALIST
MCLEOD REGIONAL MEDICAL CENTER
03.2024 - 02.2019
- Ensured patient confidentiality by adhering to HIPAA regulations
- Worked with insurance companies to verify coverage and obtain pre-authorization
- Answered patient inquiries regarding billing and other administrative issues
- Adept at providing information to patients regarding insurance coverage and payments
- Proficient in using electronic medical records systems
- Skilled at verifying insurance benefits and eligibility
- Assisted patients with completing necessary forms and documents.
FRONT DESK PATIENT ADVOCATE
COMPLEAT REHAB SPORTS THERAPY
03.2016 - 01.2019
- Greeted guests, checked them in, and provided information about the resort
- Answered phone inquiries, taking messages, and transferring calls
- Processed payments using credit card machines, cash registers, and other point-of-sale systems
- Handled confidential information and documents with discretion
- Utilized problem-solving skills to resolve conflicts and meet customer needs.
OFFICE ASSISTANT
THE HARTFORD INSURANCE
02.2012 - 02.2016
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Coordinated subscription files by stapling and folding forms in alphabetical order
- Opened, sorted, and distributed incoming correspondence, including faxes and emails
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing essential bookkeeping work
- Frequently used word processing, spreadsheet, database, and presentation software; coordinated work between multiple departments.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
STRAYER UNIVERSITY-SOUTH CAMPUS
ASSOCIATE OF BUSINESS ADMINISTRATION -
ROWAN CABARRUS COMMUNITY COLLEGE
Skills
- CPR Certified
- Microsoft Office
- Computer Proficiency
- Multi-Tasking
- Verbal and Written
- Clerical
Certification
MEDICAL RECEPTIONIST
Timeline
PATIENT ACCESS SPECIALIST
MCLEOD REGIONAL MEDICAL CENTER
03.2024 - 02.2019
FRONT DESK PATIENT ADVOCATE
COMPLEAT REHAB SPORTS THERAPY
03.2016 - 01.2019
OFFICE ASSISTANT
THE HARTFORD INSURANCE
02.2012 - 02.2016
BACHELOR OF BUSINESS ADMINISTRATION -
STRAYER UNIVERSITY-SOUTH CAMPUS
ASSOCIATE OF BUSINESS ADMINISTRATION -
ROWAN CABARRUS COMMUNITY COLLEGE
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