Patricia Lee

Patient Access Specialist with over 12 years of extensive experience in healthcare administration, specializing in electronic medical records and insurance verification. Demonstrates strong communication skills and a commitment to maintaining HIPAA compliance, ensuring seamless patient registration and support. Enthusiastically collaborates with clinical teams to enhance patient care and streamline administrative processes.

• Enhanced patient registration, cutting wait times by 30%, boosting satisfaction.
• Implemented data protocols, ensuring 99% accuracy in records.
• Collaborated with staff to streamline processes, improving efficiency.
• Optimized patient registration, cutting wait times and boosting satisfaction.
• Developed data entry protocols for accurate medical records.
• Improved efficiency in daily operations.
• Provided compassionate assistance to patients during registration, ensuring a positive first impression.
• Mentored new team members on best practices and system navigation.
• Led patient care initiatives, enhancing comfort and quality of life for terminally ill clients.
• Collaborated with multidisciplinary teams to develop personalized care plans, improving patient outcomes.
• Implemented training programs for staff, resulting in improved service delivery and patient satisfaction.
• Analyzed patient feedback to refine care approaches, achieving measurable improvements in care quality.