Patricia Lee
Summary
An enthusiastic, results driven professional with a passion for facilities management and staff development, combining meticulous attention to detail with a proactive, people-centered approach. Known for fostering high performance teams, optimizing operational efficiency and ensuring exceptional service standards.
Overview
18
18
years of professional experience
Work History
Facilities Training and Operations Manager
The University of Alabama
01.2014 - Current
- Deliver and maintain compliance training programs for approximately 300 employees, ensuring full adherence to regulatory and institutional standards.
- Gather weekly training reports, review Compliance Office reports and communicate any issues or concerns to management.
- Oversee driver training for those that will be driving UA vehicles. Review reports from Risk Management and address concerns.
- Cultivate and maintain positive relationships across campus while delivering high-quality customer service.
- Foster a supportive team environment by mentoring staff and addressing day-to-day questions, concerns and problem-solving needs.
- Work closely with the Supervisor to oversee daily schedules and operational obstacles.
- Validate employee time entries for payroll processing in FME and etime.
- Review weekly department supply orders and check for contract compliance and accuracy in transportation regulations. Submit to the director for approval and then forward all orders for submission to the vendor.
- Perform quality control inspections to maintain University cleanliness standards.
- Departmental point of contact with Environmental Health and Safety.
- Manage and staff Football Gameday Operations for the Custodial Services Department. Handle scheduling of staff. Arrange for parking, order meals, back staff up as needed. Approve and place orders for supplies. Make weekly inspections and place work orders for needed repairs. Ensure that weekly signage is posted on each unit.
- Primary Point of Contact with contract vendor. Obtain quotes and place orders. Research and procure specialty equipment and supplies. Deal with any problems or issues with equipment, supplies or orders.
- Apply for approvals, book department travel, conferences and classes
- Department P-card holder. Obtain appropriate approvals, process transactions, obtain appropriate documentation, submit for accounting approvals and payment.
Marketing Representative, First Responder, Estimator
Servpro
01.2007 - 01.2014
- Called on potential customers including insurance agents, construction project managers, facilities managers, and property managers.
- Responded to damage claims including fire, water, mold, storm, and crime scene.
- Surveyed loss, measured the loss site, tested for moisture, mold assessments, took photographs.
- Prepared estimates based on measurements, damages, and policy coverages.
- Discussed with owners, managers, and insurance companies the loss providing estimates for remediation and restoration.
- Facilitated Continuing Education Classes.
- Estimate and prepared bids for post construction cleaning.
- Promoted and marketed the brand to the public.
- Responded to weather disasters to assistance with remediation. Prepared storm estimates, worked with property owners and adjusters accessing damages.
Skills
- Technical Proficiency: Skilled in Microsoft Word, Outlook, Excel, and SharePoint
- Leadership & Team Development: Experienced in mentoring staff, managing schedules and overseeing quality assurance
- Organization & Attention to Detail: Highly organized, detail focused and reliable in managing priorities
- Interpersonal & Professional Skills: Personable, self-driven and solution-oriented with a proactive approach to problem solving
Timeline
Facilities Training and Operations Manager
The University of Alabama
01.2014 - Current
Marketing Representative, First Responder, Estimator
Servpro
01.2007 - 01.2014
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