Patricia Lempert Mongelli

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
• Packaged and stored food products following proper handling and preservation methods.
• Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
• Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
• Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected loads.
• Followed recipe guidelines meticulously, ensuring consistent flavor profile for signature dishes.
• Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
• Operated large-volume cooking equipment such as grills, or griddles.
• Maintained composure and work quality while under stress.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Prepared sandwiches, salads and other specialty items according to specifications.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Followed food safety practices and sanitation guidelines.
• Cleaned and maintained work areas, equipment and utensils.
• Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
• Supported team morale and productivity with timely completion of prep tasks.

• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Assisted customers with inquiries, resolving issues promptly for improved customer retention.
• Maintained accurate records of customer interactions, ensuring consistency in service delivery.
• Provided accurate answers and solutions to customer concerns, inquiries and complaints.
• Managed client accounts by updating information and processing transactions accurately.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained and taught two new employees in 2020.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Monitored cash drawers in checkout stations and maintained adequate cash supply.
• Trained new personnel regarding company operations, policies and services.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.

• Managed a 40 phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.