Lauren Winders
Kansas City ,MO
Summary
Accomplished retail associate, adept in inventory control and customer service. Known for exceptional teamwork, collaboration, and a strong work ethic, I excel in fast-paced environments, demonstrating a proven track record of mentoring staff and driving results with a positive attitude.
Overview
5
5
years of professional experience
Work History
Pet Care Expert
Go Pet Go
04.2023 - Current
- Handle various breeds of dogs and cats, understanding their unique needs and behaviors.
- Conduct basic grooming services and nail clipping.
- Educate customers about basic pet nutrition.
- Operate register, answer phone and maintain great customer service.
- Daily cleaning duties including window cleaning, mopping, dusting and laundry.
- Train new employees.
- Shift leader/key holder.
Fulfillment Operations Manager
Target
09.2022 - 04.2023
- Led training of new hires and crated schedules to fulfill business requirements.
- Supervised fulfillment staff and kept employees compliant with company policies and procedures.
- Created improvement plans for my department and maintained metrics.
- Operation of pallet jack, hydraulic pallet jack double stacker and hydraulic baler on a daily basis.
- Weekend closing manager. Responsibilities included oversight of all store departments, ensured that all closing tasks were complete, security walk through, set alarm and locked all doors.
- Member of Target's traveling inventory team. Duties included travel to all stores in district and preform complete inventory.
Team Member
Target
09.2021 - 09.2022
- Kept department areas clean, organized, well stocked and prices current.
- Addressed customers and resolved complaints in polite and professional manner.
- Worked different departments to provide optimal coverage and meet store goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Bagged and stowed pickup and drive-up orders.
- Prepped and packed ship from store orders and turned them over to FedEx and UPS.
Retail Associate
Goodwill
10.2019 - 09.2021
- Process donations, stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Liberal Arts And General Studies
Metropolitan Community College - Kansas City
Kansas City, MOHigh School Diploma -
Park Hill High School
Kansas City, MO05.2017
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Teamwork and Collaboration
- Positive Attitude
- Dedicated and Strong Work Ethic
- Fast Learner
- Problem-Solving
- Training and mentoring
- Inventory Control
Timeline
Pet Care Expert
Go Pet Go
04.2023 - Current
Fulfillment Operations Manager
Target
09.2022 - 04.2023
Team Member
Target
09.2021 - 09.2022
Retail Associate
Goodwill
10.2019 - 09.2021
Liberal Arts And General Studies
Metropolitan Community College - Kansas City
High School Diploma -
Park Hill High School
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