Patricia Leon
Phoenix,AZ
Summary
Resourceful Adjuster recognized for high productivity and efficient completion of tasks. Skilled in claims handling, liability assessment, and negotiation, ensuring thorough and fair case resolutions. Excel in communication, problem-solving, and empathy, vital soft skills that enhance performance in managing claimant interactions and facilitating positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Damage and Bodily Injury Adjuster
Embark General Insurance
Remote Position, AZ
02.2021 - 11.2024
- Oversaw a variety of claims, utilizing proven knowledge of state laws and policies for Alabama, California, Florida, Massachusetts, Pennsylvania, and Texas.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Negotiated settlements with claimants regarding bodily injury and property damage claims.
- Effectively reached above the monthly goal in early bodily injury settlements with pro per claimants.
Property Damage
CPR Insurance Casualty and Property Resolutions
Remote Position, AZ
01.2021 - 02.2021
- Recruited to assist in property damage resolutions for remaining ACCC claims under the Texas Property and Casualty Insurance Guaranty Association.
- Documented all claim-related activities in accordance with company policies and procedures.
- Evaluated policy coverage for each claim to ensure compliance with insurance regulations.
Bodily Injury Adjuster
ACCC Insurance
Phonix, AZ
05.2018 - 12.2020
- Investigated bodily injury claims and determined coverage eligibility.
- Resolved complex bodily injury cases involving multiple parties.
- Prepared detailed documentation outlining claim decisions, actions taken, and rationale for settlement amounts.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
Property Damage Adjuster
ACCC Insurance Company
Phoenix, AZ
10.2015 - 05.2018
- Interviewed claimants, witnesses, and experts to gather information about the incident.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Interpreted insurance policy language to apply appropriate coverage.
Claims Customer Service and Clerk
ACCC Insurance
Phoenix, AZ
03.2013 - 10.2015
- Provided exceptional customer service to clients regarding setting up a new claim and their insurance claims inquiries.
- Assisted as a Spanish interpreter for adjusters.
- Printed and processed claim checks.
- Collaborated with third-party vendors and contractors to order police reports and appraisals.
Education
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ12-2011
Skills
- Claims investigation
- Critical thinking
- Team collaboration
- Claims processing
Certification
- Alabama, Arizona, Florida, Georgia, Louisiana, New Mexico, Rhode Island, Texas
References
- Michelle Pascuzzo - Title: Supervisor - Phone: 832-454-3569
- Michelle Aviles Dipasquale - Title: Supervisor - Email: michelleaviles1977@gmail.com
Timeline
Property Damage and Bodily Injury Adjuster
Embark General Insurance
02.2021 - 11.2024
Property Damage
CPR Insurance Casualty and Property Resolutions
01.2021 - 02.2021
Bodily Injury Adjuster
ACCC Insurance
05.2018 - 12.2020
Property Damage Adjuster
ACCC Insurance Company
10.2015 - 05.2018
Claims Customer Service and Clerk
ACCC Insurance
03.2013 - 10.2015
Bachelor of Science - Justice Studies
Arizona State University
Similar Profiles
David CurielDavid Curiel
Claims Manager at Embark GeneralClaims Manager at Embark General
Amborish BoseAmborish Bose
Deputy Manager at HDFC ERGO GENERAL INSURANCE FORMALY APOLLO MUNICH HEALTH INSURANCEDeputy Manager at HDFC ERGO GENERAL INSURANCE FORMALY APOLLO MUNICH HEALTH INSURANCE
Eraclio ReyesEraclio Reyes
Customer Service Representative at Integon Insurance / National General InsuranceCustomer Service Representative at Integon Insurance / National General Insurance
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group