PATRICIA LEONE
Hampton,NH
Summary
Dynamic and results-oriented professional with extensive experience in office management and front desk operations, notably at Apple Therapy Nashua. Excelled in scheduling, documentation, and enhancing patient service efficiency. Proven track record in improving payment processes and managing insurance claims, showcasing strong organizational skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Apple Therapy Services
Nashua, NH
03.2022 - Current
- Provided training to new hires on office policies and procedures.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Receptionist
Apple Therapy Nashua
Nashua, New Hampshire
05.2018 - 03.2022
- Welcomed patients and managed check-ins.
- Established new patient accounts, verified insurance eligibility and benefits.
- Acquired necessary authorizations for both commercial and workers' compensation insurance.
- Organized and reconciled daily incoming payments.
- Coordinated appointments for new and returning patients.
- Processed medical record requests.
- Contacted overdue accounts.
Administrative Assistant and Substitute Teacher
Hudson Memorial School
Hudson, NH
09.2016 - 05.2018
- Provided coverage for Front Desk Administrative Assistant during absences.
- Substitute teacher for grades 5 - 8
Office Manager
Associates in ENT of Greater Nashua
Nashua, NH
04.2011 - 05.2018
- Ensured accuracy in managing and troubleshooting payment issues.
- Managed insurance claims and patient billing processes.
- Managed collections for overdue accounts.
- Oversee aged insurance accounts.
- Handled accurate processing of payroll on a weekly basis.
- Collaborate with vendors for necessary software upgrades.
Receptionist
Associates in ENT of Greater Nashua
Nashua, NH
10.2006 - 04.2011
- Welcomed patients and managed check-ins.
- Established new patient accounts, verified insurance eligibility and benefits.
- Acquired necessary authorizations for both commercial and workers' compensation insurance.
Education
MBA -
Rivier College
Nashua, NH06-1997
Bachelor of Science - Computer Science
Rivier College
Nashua, NH06-1987
Skills
- Scheduling
- Office management
- Front desk operations
- Documentation and reporting
Timeline
Office Manager
Apple Therapy Services
03.2022 - Current
Receptionist
Apple Therapy Nashua
05.2018 - 03.2022
Administrative Assistant and Substitute Teacher
Hudson Memorial School
09.2016 - 05.2018
Office Manager
Associates in ENT of Greater Nashua
04.2011 - 05.2018
Receptionist
Associates in ENT of Greater Nashua
10.2006 - 04.2011
MBA -
Rivier College
Bachelor of Science - Computer Science
Rivier College
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