Patricia Licata
Clearwater,FL
Summary
Dedicated sales associate with exceptional customer service skills, known for building strong relationships and ensuring repeat business. Expertise in conflict resolution and time management enhances overall customer satisfaction.
Please let me finish by saying...I truly love people. I love being around people and I especially enjoy helping to ensure that everyone has a day that hopefully is a little bit brighter. If I can help to make that come true whether it be with a smile, a look, a helping hand, etc...Then I feel very comfortable in saying that I am the right person for this job!
Overview
13
13
years of professional experience
Work History
Sales Associate
BJ's Wholesale
Clearwater, FL
01.2022 - 10.2023
- Learned product knowledge to provide informed recommendations to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Bank Officer
BB&T
Tampa, FL
02.2011 - 03.2015
- Managed daily banking operations, ensuring compliance with regulations and policies.
- Developed and maintained customer relationships, enhancing client satisfaction and retention.
- Trained new staff on operational procedures and customer service best practices.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Resolved customer complaints effectively, enhancing retention through proactive problem-solving strategies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
St Peter's HS
Staten Island, NY06-1977
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Conflict resolution
- Sales expertise
Timeline
Sales Associate
BJ's Wholesale
01.2022 - 10.2023
Bank Officer
BB&T
02.2011 - 03.2015
High School Diploma -
St Peter's HS