Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia L. Lippert

Huntington Beach

Summary

Experienced with scheduling and coordinating executive-level meetings and events. Utilizes strong organizational skills to manage multiple tasks and prioritize effectively. Knowledge of handling confidential information and supporting executive decision-making processes.

Overview

22
22
years of professional experience

Work History

Drive up and go shopper/Cashier

Albertsons
12.2022 - 03.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Trained new staff on register operations and customer interaction protocols.
  • Assisted in inventory management by restocking merchandise as needed.
  • Collaborated with team members to enhance overall store operations and customer satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Executive Office Administrator D

Boeing
07.2011 - 08.2020
  • Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
  • Developed and maintained comprehensive filing systems, enhancing document retrieval processes for senior leadership.
  • Streamlined communication between executives and departments, fostering collaboration and timely information sharing.
  • Managed travel arrangements, optimizing itineraries to align with corporate objectives and budget constraints.
  • Led office operations initiatives, identifying opportunities for process improvements that enhanced overall efficiency.
  • Mentored junior administrative staff, providing guidance on best practices in office management and support functions.
  • Implemented digital tools for project tracking, improving visibility of deadlines and deliverables across teams.
  • Facilitated meetings by preparing agendas, documenting minutes, and following up on action items to ensure accountability.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Conducted thorough research for executive projects, providing valuable insights for informed decisionmaking.
  • Supported Human Resources functions by assisting with recruiting efforts, onboarding new hires, and maintaining personnel records.
  • Maintained confidentiality in handling sensitive information, preserving trust among employees and stakeholders.
  • Facilitated meetings both internally and externally with appropriate preparation including agenda creation distribution materials coordination.
  • Improved cross-departmental communication through timely dissemination of relevant information to various teams.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed budgetary responsibilities with accurate financial record-keeping and expense tracking.
  • Enhanced executive productivity by managing schedules, organizing events, and coordinating travel arrangements.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Team Leader/Loan Officer

Old West Mortgage
11.2002 - 12.2008
  • Led team in implementing efficient mortgage processing workflows, enhancing productivity and reducing turnaround times.
  • Facilitated mortgage applications, ensuring compliance with lending regulations and guidelines.
  • Evaluated borrower creditworthiness through detailed analysis of financial documents and reports.
  • Collaborated with real estate agents to streamline the loan process for clients.
  • Provided guidance to clients on mortgage options, enhancing customer understanding and satisfaction.
  • Mentored junior loan officers, sharing best practices for improving client interactions and loan processing efficiency.
  • Developed strategic partnerships with local businesses to expand client referral network.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.

Education

Bachelor of Arts - History

University of Washington
06.2011

Skills

  • Expense reporting
  • Customer service
  • Office management
  • Information confidentiality
  • Logistics coordination
  • Meeting planning
  • File management
  • Travel coordination
  • Master calender management
  • Event coordination
  • Process improvement
  • Documentation and reporting
  • Maintaining schedules

Timeline

Drive up and go shopper/Cashier

Albertsons
12.2022 - 03.2025

Executive Office Administrator D

Boeing
07.2011 - 08.2020

Team Leader/Loan Officer

Old West Mortgage
11.2002 - 12.2008

Bachelor of Arts - History

University of Washington