Patricia L. Makihele
Brigham Young University of Hawaii
Orem,UT
8
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Teacher Assistant
7 Months- Assisted with preparation and implementation of Anatomy and Zoology Labs
- Assisted in creating lab quizzes and exams
- Graded all lab quizzes and exams
Part-time Teacher
3 Years 2 Months- Worked one on one with first and second grade students who struggled with reading and writing
- After school tutor for Math, English and History for all grades
- Teacher’s helper for all grades
Call Center Agent
11 Months- Answered and transferred calls to various departments within BYU-H and the Polynesian Cultural Center
- Generated work orders for faculty and staff regarding hardware issues
- Assisted new and returning students with email account setups
Sales Representative/Cashier
8 Months- Advertised and demonstrated the use of products to customers
- Handled financial transaction ensuring a balanced drawer at the end of shift
- Checked beginning and ending inventory to assure correct product count
Customer Service Representative
1 Year 1 Month- Welcomed and mapped out activities for individual guest
- Answered and directed calls to various departments as needed
- Filed lost and found along with customer complaints
Education
Bachelors of Science - Bio-Medical
Skills
Fluent reading
writing and speaking in Tongan and English
Problem resolution
Relationship building
Complaint handling
Conflict resolution
Computer proficiency
Timeline
Teacher Assistant
Brigham Young University of Hawaii
11.2018 - 06.2019Read More
Part-time Teacher
Laie Elementary School
09.2015 - 11.2018Read More
Call Center Agent
Brigham Young University of Hawaii
01.2012 - 12.2012Read More
Sales Representative/Cashier
Event Networks, Inc.
01.2012 - 09.2012Read More
Customer Service Representative
Polynesian Cultural Center
04.2011 - 05.2012Read More
Brigham Young University – Hawaii
Bachelors of Science from Bio-Medical
Read More