Patricia Lockwood
Event Staffing Management
San Antonio,TX
Summary
Highly skilled and results driven convention staffing manager and event planner with over 20 years of experience in executing successful corporate meetings, school fairs and industry conferences. Proven track record in retaining clients and supporting staff while improving client relationships. Exceptional skills in meeting logistics. Excellent interpersonal and communication skills.
- American and Australian citizenship
Overview
23
23
years of professional experience
Work History
Senior Team Lead
ProShow
01.2023 - Current
- Create both renewal and prospective proposals
- Initiate renewal contracting for upcoming year/years
- Budget forecasting and financial areas
- Oversee management of our yearly clients
- Work side by side with our clients to prepare for their meetings making suggestions of how to trim their budget
- Manage multiple projects simultaneously, effectively prioritizing tasks to meet client's expectations.
- Offer support to staffing partners who will be onsite
- Be the point of contact with client while onsite, conduct onsite training for all staff
- Oversee day to day staffing operations while onsite leading up to 400 staff
- Prepare and implement training programs for new staff
- Conduct regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Develop high-performing team members through targeted training programs and one-on-one coaching.
- Successfully complete projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
- Enhance team performance by implementing effective communication strategies and regular feedback sessions.
- Oversee the implementation of new systems or processes within the team successfully navigating change management challenges.
Travel Director
Além International
06.2021 - 08.2023
- Porsche Taycan Roadshow, Porsche Macan Launch Training Program, Porsche Cayenne Roadshow, Jaguar Land Rover - Retailer Conference
- Assisted with registration of attendees
- Oversaw F&B functions and coordinated BEO’s with banquet staff
- Ensured meeting rooms and F&B functions are set accordingly
- Managed the Concierge Desk
- Coordinated the shipping of supplies to the next location
- Provided support to team where needed
Business Operations Specialists
ProShow
01.2019 - 01.2023
- Assisted in proposal creation, with focus on renewals
- Developed onsite training programs and implementation
- Created staffing spreadsheets according to client's needs
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet client's expectations
- Onsite manager or supervisor of a team of up to 50 staff
- Conducted regular performance evaluations for staff members, providing constructive feedback outlining areas of improvement
- Created PowerPoint presentations and related documents for staffing partners
- Audited and balanced client invoices
Operations Coordinator/Project Lead
ProShow
01.2017 - 01.2019
- Consulted with clients to determine objectives and requirements for conferences and conventions
- Planned and coordinated staffing documents to support onsite staff for over 30 yearly conventions
- Interviewed staffing agencies in local cities to assist with staffing an event
- Collaborated with team to evaluate needs and optimize operational plans
- Onsite manager or supervisor of a team of up to 50 staff
- Audited and balanced of client invoices
Event Planning Volunteer
Lindfield East Public School/Saint Alban's Anglican Church
08.2003 - 01.2016
- Monitored event proceedings, addressing any issues promptly and effectively.
- Managed event logistics, ensuring timely set-up and breakdown of venues.
- Contributed to increased fundraising efforts by assisting in the planning of school fetes and charity events raising over $160,000 over three years.
- Established strong relationships with local businesses leading to ongoing partnerships and sponsorships.
- Organized over 75 volunteers for seamless execution of event tasks and responsibilities.
- Assisted in the creation of promotional materials to attract sponsors, boosting overall funding available for events.
- Provided smooth communication with volunteer teams by facilitating regular meetings and updates.
- Developed creative themes for events and created related activities to engage attendance for up to 2,000 attendees.
- Trained and supervised event staff to complete tasks on time.
- Analyzed event costs to identify areas of improvement and cost savings.
Education
B.S. - Journalism
Oklahoma State University
Stillwater, OK05-1985
Skills
People management
Coaching and mentoring
Influencing skills
Customer service management
Problem-solving
Attention to detail
Complex Problem-solving
Timeline
Senior Team Lead
ProShow
01.2023 - Current
Travel Director
Além International
06.2021 - 08.2023
Business Operations Specialists
ProShow
01.2019 - 01.2023
Operations Coordinator/Project Lead
ProShow
01.2017 - 01.2019
Event Planning Volunteer
Lindfield East Public School/Saint Alban's Anglican Church
08.2003 - 01.2016
B.S. - Journalism
Oklahoma State University