Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Lodema

Newton,NJ

Summary

Dynamic Team Lead at MedPro Systems LLC, adept in Microsoft Excel and fostering customer focus, significantly enhanced team performance and client satisfaction. Excelled in leading by example, promoting teamwork, and leveraging problem-solving skills to navigate complex challenges in the Life Science and Healthcare sectors.

Overview

26
26
years of professional experience

Work History

Team Lead/License Support Specialist

MedPro Systems LLC
Mount Arlington, NJ
09.2009 - 06.2024
  • Worked closely with State Licensing Medical Boards to acquire data.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Administrative Assistant

Region Oil
Dover NJ
07.1998 - 03.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Education

Associate of Arts - Early Childhood Education/Psychology

Sussex County Community College
Newton, NJ
05.1998

Skills

  • Customer Focus
  • Microsoft Word
  • Microsoft Excel
  • Communication skills
  • Problem-solving skills
  • Knowledge of the DEA and NPI
  • Key Performance Indicators
  • Slack
  • Outlook
  • Accounts Payable
  • History in working with life sciences and healthcare industries
  • Teamwork

Timeline

Team Lead/License Support Specialist

MedPro Systems LLC
09.2009 - 06.2024

Administrative Assistant

Region Oil
07.1998 - 03.2001

Associate of Arts - Early Childhood Education/Psychology

Sussex County Community College

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Patricia Lodema