Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Long

Orlando,FL

Summary

Experienced educator with a proven track record in designing and implementing effective programs. Proficient in facilitating training workshops covering management, leadership, and customer service. Skilled in developing curriculum content using standard adult learning principles. Stay current with instructional theories and regulations for online and instructor-led learning programs—strong organizational and communication skills for creating optimal learning environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training Specialist

Orange County Fire Rescue Department
06.2023 - Current
  • Meets and works with management and supervisors, both internal and external, to assess, identify and develop effective department training.
  • Researches, evaluates and recommends training programs and resources of public agencies, educational institutions and private consultants.
  • Facilitates training workshops to enhance the professional development of staff for the department. This includes components of management, leadership and customer service.
  • Coordinates the research, development and implementation of curriculum including audio-visual, computer assisted and written training materials.
  • Designs curriculum content based on adult learning principles to include: research, development, implementation, design documents, PowerPoint presentations, instructor guides, participant guides, training procedure manuals and guides, assessments and certification questions, course description and supplemental materials (tests, handouts, check sheets, fact sheets) using standard development processes and templates.
  • Acquire and maintain knowledge of current instructional theories and principles applicable for the delivery of both online and instructor-led learning programs to adult audiences. This includes acquiring relevant certifications needed to facilitate specific training workshops.
  • Applies knowledge of organizational interventions to assist in the development, implementation and evaluation of organizational problem solving.
  • Responsible for identifying and refining processes that promote or enable skill development and job performance.
  • Prepare, organize and manage classroom environment to foster learning.
  • Performs related duties as required.

PUBLIC EDUCATION SPECIALIST

Orange County Fire Rescue
03.2022 - 06.2023
  • My role involves developing, organizing, and presenting educational programs on life safety to both residents and visitors of Orange County
  • The aim is to increase public awareness and minimize the risk of injury, death, and property damage caused by fires, accidents, falls, drowning, and motor vehicle accidents
  • Coordinates projects for Orange County Fire Rescue community outreach programs
  • Assists in the coordination of all personnel necessary to complete community outreach events
  • Maintains effective and productive communications with team members, internal/external customers, and vendors
  • Acquire and maintain knowledge of current instructional theories and principles applicable for the delivery of Fire and Life Safety education both online and instructor-led learning programs to adult and children
  • This includes acquiring relevant certifications
  • Maintains working relationships with outside organizations, agencies for the purpose of providing specialized education awareness programs
  • Prepares a variety of reports and records to determine community needs and program effectiveness
  • Interacts directly with citizens for specific projects and attend public meetings related to fire and life safety education projects
  • Serves on a variety of local, state and national committees and boards as assigned; builds community coalitions to strengthen programs
  • Collaborated with organizations, schools and community groups to support outreach programmed, building connection and synergy
  • Engaged in outreach visits to develop and engage with vulnerable families and extend compassion and respect
  • Formulated and submitted reports to manager to highlight updates and development of outreach projects
  • Works collaboratively with Communications Division staff to plan editorial coverage of events and programs
  • Speaking directly to the public or media to address questions and represent Orange County Fire Rescue
  • Perform other duties as assigned.

PERMIT ANALYST

Orange County Fire Rescue
05.2021 - 03.2022
  • Assists in the development of permitting plans, proposals, timelines, and schedules
  • Communicate effectively with customers in person and by telephone with management of projects including reporting, and monitoring
  • Policy and procedure associated with obtaining and completing fire system and special permits
  • Coordinates permits for Orange County Fire Rescue Department from project application to project delivery
  • Sorts and inputs inspection schedules and overtime hours for Orange County Fire Rescue Personnel
  • Reviews permit applications for completeness and compliance with departmental requirements
  • Accepts plans and calculate cost estimates for fire protection system permits
  • Provides excellent customer service both in person and by telephone
  • Resolves customer's problems and refers complex problems to supervisor as needed
  • Collect, arrange and input information into database system
  • Conducted evaluations to gauge performance and productivity of project teams
  • Coordinate and assists in the strategic business development presentations for project management proposals and budgeting.

CUSTOMER SERVICE REPRESENTATIVE

Orange County Solid Waste
03.2015 - 05.2021
  • Providing quality customer service to Orange County residents
  • Reviewing work orders for error and sending reports to the contractor to be completed
  • Responding to emails sent to the Orange County Solid Waste inbox by residents
  • Create work orders for residents experiencing service issues
  • Assist Colleagues with escalated calls
  • Send and correspond to emails from my superiors or haulers to resolve a variety of issues that the customers may be experiencing
  • Verify if the Certification of Occupancy was issued for new home owners using Amanda
  • Investigate and prepare tax corrections using Property Appraiser, and CAT
  • Complete spreadsheet for monthly tonnage report
  • Call customers to confirm work orders and follow up on work orders previously created
  • Advice customer on protocols and necessary information for Orange County Solid Waste pick up
  • Effectively manage a large number of incoming calls
  • Go the extra mile to engage customers
  • Complete daily production report.

TEACHER

Ruseas High School
09.2009 - 12.2012
  • Develop and implement lesson plans that align with curriculum standards and meet the needs of individual students
  • Create a positive and engaging classroom environment that fosters learning and encourages student participation
  • Assess student progress and provide feedback to students and parents/guardians
  • Use a variety of teaching methods and materials to accommodate different learning styles and abilities
  • Collaborate with other teachers and staff to develop and implement school-wide initiatives and programs
  • Maintain accurate records of student attendance, grades, and behavior
  • Communicate regularly with parents/guardians to keep them informed of their child's progress and any concerns
  • Attend professional development opportunities to stay up-to-date on best practices in teaching and learning
  • Participate in school-wide events and activities, such as parent-teacher conferences, open houses, and extracurricular programs
  • Ensure a safe and inclusive classroom environment that promotes respect and diversity.

Education

Master of Public Administration -

Strayer University
Orlando Florida
09.2025

Bachelor of Science - Business Administration

Columbia Southern University
Orange Beach, AL
01.2021

Associate - Education

Sam Sharpe Teachers College
01.2009

High School Diploma -

Anchovy High School
Montego Bay, Jamaica
01.2005

Skills

  • Proficiency in Microsoft Office software, including Word, Excel, and PowerPoint and Tiburon
  • Experience in designing and developing training materials, including audio-visual, computer-assisted, and written materials
  • Prior experience in public safety as a Public Education Specialist for Orange County Fire Rescue
  • Ability to work independently and collaboratively with management and supervisory staff to assess and identify training needs
  • Exceptional verbal and written communication skills
  • Strong attention to detail and ability to refine processes that promote skill development and job performance

Certification

  • State of Florida Certified Fire and Life Safety Educator
  • State of Florida Certified 911 Public Safety Telecommunications
  • International Academies of Emergency Dispatchers ETC Instructor
  • International Academies of Emergency Dispatchers ETC
  • International Academies of Emergency Dispatchers EMD
  • International Academies of Emergency Dispatchers EFD
  • Association of Public-Safety Communications Officials - International, Inc. APCO Institute Communications Training Officer
  • Stop the Bleed Instructor
  • Certified Car Seat Technician


Timeline

Training Specialist

Orange County Fire Rescue Department
06.2023 - Current

PUBLIC EDUCATION SPECIALIST

Orange County Fire Rescue
03.2022 - 06.2023

PERMIT ANALYST

Orange County Fire Rescue
05.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE

Orange County Solid Waste
03.2015 - 05.2021

TEACHER

Ruseas High School
09.2009 - 12.2012

Master of Public Administration -

Strayer University

Bachelor of Science - Business Administration

Columbia Southern University

Associate - Education

Sam Sharpe Teachers College

High School Diploma -

Anchovy High School

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Patricia Long