Patricia Longa
Port Saint Lucie
Summary
Dynamic and results-oriented Dental Office Manager with over 8 years of experience in front office and clinical roles, seeking to leverage strong communication and organizational skills in a challenging management position. Committed to fostering a positive team environment and enhancing operational efficiency to deliver exceptional patient care.
Overview
25
25
years of professional experience
Work History
General Practice Group Practice Manager, Dental Office Operations
Great Expressions Dental Centers
02.2016 - Current
- Staff Management: Recruit, train, and supervise office staff.
- Conduct performance evaluations.
- Patient Relations: Manage patient scheduling and inquiries.
- Resolve complaints and enhance patient experience.
- Financial Management: Oversee billing, insurance claims, and payment processing.
- Prepare and manage the office budget.
- Compliance: Ensure adherence to dental regulations and health care laws.
- Maintain patient confidentiality and secure records.
- Operations: Develop and implement office policies.
- Manage inventory and coordinate with vendors.
- Marketing: Execute marketing strategies to attract new patients.
- Organize outreach and community events.
- Reporting: Prepare performance and financial reports.
- Analyze data for operational improvements.
- Team Coordination: Collaborate with clinical staff to optimize patient care.
- Education: Stay updated on industry trends and compliance requirements.
Dental Front Desk / Assistant Manager
Jupiter Dental Group / Towncare Dental
04.2009 - 01.2016
- Performed day to day duties of a dental front desk office.
- Including answering phones, making appointments, collecting monies, check in and check out.
- Presented treatment plans.
- Worked closely with PPO, HMO, RFS insurances for accurate pre-authorizations and pre-determinations.
- Created referrals for specialists.
- Accounts Receivable.
- Worked with Insurance aging reports.
- Performed end of day duties, including balancing the day’s revenue.
Dental Front Desk / Assistant Manager
Perfect Smile Dentistry
03.2008 - 04.2009
- Answered multi line phones.
- Scheduled appointments.
- Explained treatment plans.
- Worked with PPO insurances.
- Created insurance claims.
- Checked out patients.
- Confirmed appointments and pulled charts for next day.
Dental Front desk Receptionist
Dent-All of Palm City
10.2007 - 03.2008
- Checked patients in.
- Verified Insurance.
- Handled Insurance billing issues.
- Scheduled Appointments.
Dental Insurance Coordinator/AR/Billing
Family Dentistry II
09.2000 - 05.2006
- Responsible for bringing patients’ accounts up to date.
- Followed up with insurance companies to ensure that claims have been processed and paid correctly on a daily basis.
- Additionally, I made sure patient’s co-payments have been paid in full.
- Mailed statements at least once a month and eventually sent them to collections.
- Created all insurance claims, made sure accounts receivables are in good standing.
- Created monthly reports.
- Answered multi line phones.
- Made appointments, treatment plans, confirmed appointments, pulled charts for next day, and supervised all front desk duties to ensure completion and efficiency of daily tasks.
Education
Some College (No Degree) - Accounting And Finance
Keiser University of PSL
Port Saint Lucie, FLSkills
- TDOCS
- Easy Dental
- Microsoft Word
- Excel
- QSI
- Dentrix
- Trinity
References
- Fernando Alvarez DDS, (561) 5967166
- Maria Cifuentes RDH, (561) 596-7165
- Cindy Bahamond- Treatment Coordinator, (561) 542-7154
Languages
- English
- Spanish
Timeline
General Practice Group Practice Manager, Dental Office Operations
Great Expressions Dental Centers
02.2016 - Current
Dental Front Desk / Assistant Manager
Jupiter Dental Group / Towncare Dental
04.2009 - 01.2016
Dental Front Desk / Assistant Manager
Perfect Smile Dentistry
03.2008 - 04.2009
Dental Front desk Receptionist
Dent-All of Palm City
10.2007 - 03.2008
Dental Insurance Coordinator/AR/Billing
Family Dentistry II
09.2000 - 05.2006
Some College (No Degree) - Accounting And Finance
Keiser University of PSL
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