Patricia Lopez
Rio Rancho,NM
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
FAA Supervisor
Human Service Department-ISD
01.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Family Assistant Analyst II
Human Service Department - ISD
04.2019 - 01.2023
- Fair Hearing Liaison. completing an agency review conference with customer. Complete Summary of Evidence with policy information of denial.
- Tanf Liaison - Reviewing sanctions applied by NMW failure to comply. Communicating with CSED with compliance and non-compliance of customer. Assisting co-workers with inquiries of status of compliance.
- Completing Reports assigned by supervisors
- Communicated with production team members about quality issues.
- Monitored for new FAA's and completing their Second Party Reviews.
- Call Center- answering phone assisting customers with inquiries and determine eligibility.
Family Assistant Analyst
Human Service Department - ISD
12.2012 - 04.2019
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Assisted in preparation of presentations, data tables and other documents for meetings.
- Determine Eligibility for programs and approval for customers.
- Obtained and reviewed necessary documentations and verification for each program related to the customers specific circumstances and programs: Snap/MED/Liheap/GA/Waiver/IC/Tanf.
Office Assistant
Human Service Department - ISD
08.2012 - 12.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Office Administrator
Integrity Trade Services Inc.
05.2011 - 05.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Accounts and payables.
- Provide support with payroll , making sure timesheets were provided with correct hours.
Education
Certificate - Office And Business Tech
CNM
Albuquerque, NM07.2009
High School Diploma -
New Futures High School
Albuquerque, NM05.2003
Skills
- Commercial Property
- Six Sigma Principles
- Administration and Reporting
- Patron Engagement
- Employee Performance Management
- Supervising Employees
- Resolving Complaints
- Mentoring
- Workflow Monitoring
- Performance Motivation
Languages
Spanish
Full Professional
Timeline
FAA Supervisor
Human Service Department-ISD
01.2023 - Current
Family Assistant Analyst II
Human Service Department - ISD
04.2019 - 01.2023
Family Assistant Analyst
Human Service Department - ISD
12.2012 - 04.2019
Office Assistant
Human Service Department - ISD
08.2012 - 12.2012
Office Administrator
Integrity Trade Services Inc.
05.2011 - 05.2012
Certificate - Office And Business Tech
CNM
High School Diploma -
New Futures High School
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