PATRICIA LOPEZ
Queens Village,NY
Summary
As a leader of Customer Service Management, I have taken a key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling, top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.
Overview
12
12
years of professional experience
Work History
MVR
Department Of Motor Vehicles
03.2020 - Current
- Improve and implement customer service protocols to increase satisfaction.
- Processing daily transactions such us License, Registration, Enforcement.
- Responsible for training of newly hired MVRs.
- Help in Audit; efficient in batching
- Translate for customers and fellow co-workers to assist with transactions.
Reconciliation Clerk
ProHEALTH Care Associates
11.2017 - 03.2020
- Audit and Finalize payment postings, and denied claims from patient and insurance collectors
- Utilize company software systems to maintain patient records
- Audit and maintain daily transactions from patient relations department
- Build and maintain partnerships with various departments to ensure successful profitability.
Account Manager
Swissport USA, JFK International Airport, Turkish Airlines\Avianca Airlines
02.2012 - 03.2017
- Developed and implemented improved customer service protocols to increase satisfaction
- Updated training procedures to improve performance and safety ratings
- Lead recruitment initiatives, hiring, training and payroll of Swissport USA JFK, employees
- Provided financial reports and adequate authorizations as needed
- Supervised scheduling of 70 employees and managing workgroup assignments
Education
Bachelor of Science - Hospitality Management
New York City College of Technology
300 Jay St, Brooklyn, NY 1120106.2005
Skills
- High-Volume Environments
- Productivity Performance
- Spanish Interpreting
- Multitasking Abilities
- Excellent Communication
Timeline
MVR
Department Of Motor Vehicles
03.2020 - Current
Reconciliation Clerk
ProHEALTH Care Associates
11.2017 - 03.2020
Account Manager
Swissport USA, JFK International Airport, Turkish Airlines\Avianca Airlines
02.2012 - 03.2017
Bachelor of Science - Hospitality Management
New York City College of Technology
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