PATRICIA LOPEZ
Queens Village,NY
Summary
As a leader of Customer Service Management, I have taken a key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling, top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.
Overview
12
12
years of professional experience
Work History
MVR
Department Of Motor Vehicles
400 Oak Street, Garden City. NY11530
03.2020 - Current
- Improve and implement customer service protocols to increase satisfaction.
- Processing daily transactions such us License, Registration, Enforcement.
- Responsible for training of newly hired MVRs.
- Help in Audit; efficient in batching
- Translate for customers and fellow co-workers to assist with transactions.
Reconciliation Clerk
ProHEALTH Care Associates
2800 Marcus Ave. New Hyde Park, NY 11042
11.2017 - 03.2020
- Audit and Finalize payment postings, and denied claims from patient and insurance collectors
- Utilize company software systems to maintain patient records
- Audit and maintain daily transactions from patient relations department
- Build and maintain partnerships with various departments to ensure successful profitability.
Account Manager
Swissport USA, JFK International Airport, Turkish Airlines\Avianca Airlines
John F. Kennedy International Airport, NY
02.2012 - 03.2017
- Developed and implemented improved customer service protocols to increase satisfaction
- Updated training procedures to improve performance and safety ratings
- Lead recruitment initiatives, hiring, training and payroll of Swissport USA JFK, employees
- Provided financial reports and adequate authorizations as needed
- Supervised scheduling of 70 employees and managing workgroup assignments
Education
Bachelor of Science - Hospitality Management
New York City College of Technology
300 Jay St, Brooklyn, NY 1120106.2005
Skills
- High-Volume Environments
- Productivity Performance
- Spanish Interpreting
- Multitasking Abilities
- Excellent Communication
Timeline
MVR
Department Of Motor Vehicles
03.2020 - Current
Reconciliation Clerk
ProHEALTH Care Associates
11.2017 - 03.2020
Account Manager
Swissport USA, JFK International Airport, Turkish Airlines\Avianca Airlines
02.2012 - 03.2017
Bachelor of Science - Hospitality Management
New York City College of Technology