Patricia Lopez
Carrollton,TX
Summary
Reliable and flexible Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Tempo Air Conditioning & Heating
Irving, TX
12.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of company products and services.
- Trained new employees on company customer service policies and service level standards.
- Performed root cause analysis on recurring customer service problems.
- Directed inbound calls in phone queues to improve call flow.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.=
Customer Care Representative
Tempo Air Conditioning & Heating
Irving, TX
08.2022 - 11.2022
- Resolved customer complaints promptly and professionally.
- Delivered customer support to high call load each shift.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Followed up with customers to ensure their satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Membership Specialist
Tempo Air Conditioning & Heating
Irving, TX
02.2022 - 08.2022
- Conducted outbound calls to follow up on membership renewals and payments.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Butcher Block Supervisor
Tom Thumb
12.2021 - Current
- Preparing and stocking meat, poultry, and seafood displays with high-quality products
- This will include weighing, packaging, and seasoning product for customers
- You will provide customers with product suggestions and share tips for preparing different items
- You will ensure that all product meets the highest freshness, quality, and safety standards
- You will be responsible for ensuring compliance with all food safety and sanitation requirements throughout your daily work
- You will assist with cleaning and sanitizing food preparation areas, tools, and equipment
Cashier/Customer Service
Albertsons
08.2017 - 12.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes.
Cashier/Customer Service
McDonald's
09.2016 - 07.2017
- Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
- Take orders for food and beverage items and verify orders before punching them into the system
- Offer customers with information on add-ons and upsize availability in a bid to upsell food items
- Provide customers with order time and payment information and process cash and credit card transactions
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
- Relay orders to the kitchen area and assist in preparing them during slow hours
- Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag
- Ensure that all online orders are quickly and accurately processed by following set rules and protocols
- Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen and resolved
- Ensure that sufficient change is available at the beginning of each shift
- Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
- Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business.
Education
High school diploma -
Newman Smith High School
06.2019
Skills
- Bilingual
- Leadership
- Customer service (5 years)
- Attention to detail
- Focused on customer satisfaction
- Team Member Training
- Service Recommendations
- Fast Learner
- Positive and Friendly
- Problem-Solving
Languages
Spanish, Fluent
Accomplishments
- MVP recognition for most outstanding employee of the Q3.
Languages
Spanish
Native/ Bilingual
Timeline
Lead Customer Service Representative
Tempo Air Conditioning & Heating
12.2022 - Current
Customer Care Representative
Tempo Air Conditioning & Heating
08.2022 - 11.2022
Membership Specialist
Tempo Air Conditioning & Heating
02.2022 - 08.2022
Butcher Block Supervisor
Tom Thumb
12.2021 - Current
Cashier/Customer Service
Albertsons
08.2017 - 12.2021
Cashier/Customer Service
McDonald's
09.2016 - 07.2017
High school diploma -
Newman Smith High School
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