Patricia Lopez
San Antonio,TX
Summary
Adept at elevating customer experiences, I honed my skills in complaint handling and data entry at USAA and AT&T, boosting satisfaction rates significantly. My knack for problem-solving and meticulous attention to detail consistently enhanced team productivity and service quality, showcasing a commitment to excellence and collaborative success.
Overview
25
25
years of professional experience
Work History
MATERIAL SERVICE AGENT
VT SAA ENGINEERING
05.2023 - Current
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Participated in and often led daily meetings to discuss production progress, identify material needed, and ensure timely data of shipping and airway bill dates.
- Assisted customers with inquiries, resolving issues promptly and professionally for improved customer relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Maintained high customer satisfaction standards.
PRODUCTION CONTROLLER
VT SAA ENGINEERING
12.2022 - 05.2023
- Provided training to staff on new technologies and methodologies, improving overall team productivity.
- Prepared job order documents and gave timely approvals.
- Ensured compliance with safety regulations, conducting regular audits and enforcing adherence to protocols.
- Collaborated with cross-functional teams to meet production deadlines and quality standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
DOCK WORKER
VT SAA ENGINEERING
06.2022 - 12.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
- Contributed to inventory accuracy by conducting regular audits and reconciling discrepancies promptly.
- Fostered a positive work atmosphere by maintaining open and respectful communication with colleagues, supervisors, and customers.
MEMBER SERVICE REPRESENTATIVE II
USAA - P&C Auto Insurance
01.2012 - 01.2021
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization's and the member's reputation.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
CASHIER
PARTY CITY
04.2002 - 12.2012
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
CUSTOMER SERVICE REPRESENTATIVE I
AT&T Mobility
10.1999 - 11.2012
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - ACCOUNTING
UNIVERSITY OF THE INCARNATE WORD
SAN ANTONIO, TX12.2025
Skills
- Complaint Handling
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Computer Skills
- Team Collaboration
- Data Entry
- Documentation And Reporting
- Client rapport
- Clerical Support
- Problem-Solving
- Time Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
MATERIAL SERVICE AGENT
VT SAA ENGINEERING
05.2023 - Current
PRODUCTION CONTROLLER
VT SAA ENGINEERING
12.2022 - 05.2023
DOCK WORKER
VT SAA ENGINEERING
06.2022 - 12.2022
MEMBER SERVICE REPRESENTATIVE II
USAA - P&C Auto Insurance
01.2012 - 01.2021
CASHIER
PARTY CITY
04.2002 - 12.2012
CUSTOMER SERVICE REPRESENTATIVE I
AT&T Mobility
10.1999 - 11.2012
BBA - ACCOUNTING
UNIVERSITY OF THE INCARNATE WORD
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