Dynamic leader adept in operational and enterprise risk management, with a proven track record at W.S. Badcock. Excelled in identifying discrepancies and implementing corrective measures, enhancing store compliance and financial integrity. Skilled in team management and fostering collaboration across Retail Support Services, significantly improving performance metrics and customer service quality.
Responsible for running daily reports for net returns, tax exempts, and adjustment reports, would analyze these for any discrepancies with store compliance. If discrepancies were found, would investigate as to where and why and work with all involved to correct those discrepancies. Responsible for reviewing sales orders and allocating the revenue to the appropriate GL code.
Provided assistance to Retail Support Services teams. This included monitoring the performance of direct reports to all aspects of customer insurance, extended warranties, and retail support activities.