Patricia Lorincova

September 2023 - June 2024: Data Analyst in Service Excellence in the Direct Department.

• Contributed to customer-driven transformation projects by analyzing customer data to pinpoint areas for enhancement, with a focus on improving the customer journey with the company. Collaborated closely with teams across various departments to implement strategic changes.

June 2024 - April 2025: Data Analyst in Commercial Pricing in the Underwriting Department.

• Worked closely with pricing actuaries to handle and manipulate large volumes of data, analyzing commercial claims to assist in pricing decisions. This position provided me with valuable industry knowledge on commercial products, enhanced my technical data skills, and strengthened my proficiency in software tools such as SAS and Power BI.

April 2025 - Present: Data Analyst in Underwriting Integrity & Governance in Allianz Commercial Chicago

• I did a 6-month tenure in Corporate Governance in the Chicago Office. I was part of a global team, gaining insights into how commercial insurance is governed across multiple business lines worldwide, including the Americas, Europe, Asia, and Latin America. As a Data Analyst, I introduced data initiatives aimed at modernizing and enhancing the efficiency of governance processes, making them more data driven.

Achievements: CIP Qualified

• Summer Intern in the Brexit Adjustment Reserve Unit
  Department of Public Expenditure, National Development Plan Delivery and Reform
• Assisted in researching and drafting a Context Piece for inclusion in The BAR Claim submitted to the EU Commission.

• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Handled high call volumes with accuracy and efficiency for optimum productivity.