Patricia Lucas
Murrysville,Pennsylvania
Summary
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
28
28
years of professional experience
Work History
Quality Control Inspector
PA State - Div. Of Nursing Care Facilities
11.2017 - 07.2020
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Registered Nurse Supervisor
Allegheny Valley Hospital
06.1992 - 08.2008
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance through regular coaching, training, and performance evaluations.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
Education
Bachelor of Science - Nursing
Waynesburg University
Waynesburg, PA05.2005
Associate of Science - Nursing
CCAC - Boyce
Monroeville, PA05.1993
Skills
- Quality Control
- Visual Inspection
- Defect Identification
- Inspection documentation
- Inspections and reviews
- Quality processes
- Inspection procedures
- Materials Testing
- Safety Procedures
Accomplishments
- Collaborated with team of Nurses and Nurse Aides in the development of increased Press Ganey scores.
- Supervised entire hospital of staff members during off-shifts when no other administration was present.
- Achieved top 90-100% Nationally by completing patient care with accuracy and efficiency.
Timeline
Quality Control Inspector
PA State - Div. Of Nursing Care Facilities
11.2017 - 07.2020
Registered Nurse Supervisor
Allegheny Valley Hospital
06.1992 - 08.2008
Bachelor of Science - Nursing
Waynesburg University
Associate of Science - Nursing
CCAC - Boyce
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