Patricia Luczak
Crystal Lake,IL
Summary
Proven Medical Office Assistant with a track record of enhancing patient care and streamlining administrative processes at Advocate Health Care. Skilled in managing patient records and HIPAA compliance, coupled with a positive attitude that boosts team productivity. Excelled in patient registration and scheduling, achieving a significant improvement in patient response times. Great preceptor for new employees. Fit test champion.
My job is my place where i need to be 100% responsible for my daily tasks, always willing to help and support other team members. While providing exceptional care for patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Advocate Health Care
Huntley, IL
10.2023 - 02.2025
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Greeted patients and visitors in a professional and friendly manner.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Verified insurance coverage for each patient visit.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared patient charts prior to each appointment.
- Routed laboratory or diagnostic results to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performing point of care testing and urine analysis
Certified Nursing Assistant
Advocate Good Shepherd Hospital
Barrington, IL
08.2022 - 10.2023
- Answered call lights promptly and responded to patient needs accordingly.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Helped residents walk with or without self-help devices.
- Reported changes in patient condition to registered nurse or physician.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - CNA Certification
McHenry County College
Crystal Lake, ILSome College (No Degree) - Nursing Education
McHenry County College
Crystal Lake, ILSkills
- Payment collection and processing
- HIPAA regulations
- Managing patient records
- OSHA compliance
- Appointment management
- Positive attitude
- Patient care
- Computer skills
- Patient screening
- Medical terminology
- Electronic charting
- Cleaning and sanitizing
- Patient scheduling
- Problem-solving
- Co-pay collection
- Biohazard waste disposal
- Insurance authorizations
- Patient registration
Accomplishments
- 2023 Hospital Clinical Nursing Assistant of the year in recognition of valuable contributions for Exhibits Courage.
- Employee of the month at ACW.
Languages
English
Full Professional
Polish
Native/ Bilingual
Certification
- Certified Nursing Assistant
- Fit test Cahmpion
- BSL
Timeline
Medical Office Assistant
Advocate Health Care
10.2023 - 02.2025
Certified Nursing Assistant
Advocate Good Shepherd Hospital
08.2022 - 10.2023
Some College (No Degree) - CNA Certification
McHenry County College
Some College (No Degree) - Nursing Education
McHenry County College
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