Patricia Lup
Phoenix,AZ
Summary
Reliable professional with a strong background in patient care and customer service. Known for effective communication and problem-solving skills, ready to support enhanced resident experiences and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assisted Living Manager/ Lead Caregiver
Compassion Assisted Living Home
Phoenix, AZ
06.2019 - Current
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Developed individualized care plans in collaboration with medical staff and family members.
- Trained and mentored staff on best practices in resident care and service delivery.
- Implemented new resident activity programs enhancing social engagement and well-being.
- Conducted regular assessments of resident needs, adjusting services accordingly for improved care quality.
- Fostered strong relationships with families by providing updates on resident progress and well-being.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Worked in fast-paced environment with competing demands for time and attention.
- Created a welcoming atmosphere in the facility by overseeing aesthetic improvements and maintaining cleanliness standards throughout common areas.
Mentor Coordinator
MentorKids USA
Paradise Valley, AZ
03.2017 - 12.2018
- Developed customized mentorship plans tailored to the individual needs of each mentee, ensuring optimal results in personal growth and development.
- Maintained detailed records tracking participant progress over time, allowing us to adapt mentoring strategies as needed based on individual growth patterns observed.
- Improved team communication by conducting regular meetings and addressing concerns efficiently.
- Mentored at-risk youth, providing guidance and support to promote personal growth and academic success.
- Coordinated volunteer recruitment efforts by networking within the community to identify potential mentors who would make a positive impact on program participants'' lives.
- Increased youth participation in community events by organizing outreach activities and fostering strong relationships with local organizations.
Front Desk Agent
The Camby Hotel
Phoenix, AZ
08.2014 - 09.2016
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction and experience.
- Streamlined reservation systems, improving accuracy in booking details and reducing errors.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- First aid and CPR
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Active listening
- Patient safety
- Decision-making
- Patient care assessment
- Relationship building
- Training and mentoring
- Employee supervision
- Medication dispensing
- Medical terminology
Certification
- Assisted Living Manager License - 2025
- Caregiver License - 2019
Languages
English
Full Professional
Spanish
Full Professional
Romanian
Full Professional
Timeline
Assisted Living Manager/ Lead Caregiver
Compassion Assisted Living Home
06.2019 - Current
Mentor Coordinator
MentorKids USA
03.2017 - 12.2018
Front Desk Agent
The Camby Hotel
08.2014 - 09.2016
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College