Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Lyon

Stuart,VA

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments.

Positive nature with excellent people skills.

Worked as a receptionist on and off since I was in high school.

I was employee of the year when working as a switchboard operator at Bassett Furniture Industries in the early 90's.

I worked for my family newspaper as receptionist as well as Vaughan Furniture when it operated in Patrick County, Blue Ridge Therapy Connection for 14 years as receptionist, billing and assistant to the owner prior to the doctor's office.

I have had several different roles while at the doctor's office from receptionist, scheduling provider and nurse's schedules, scheduling patients, helping out with IT, opening mail, assisting the former office manager with daily task, credentialing, entering charges and checking insurance.

Overview

12
12
years of professional experience

Work History

Receptionist

Martinsville Family Medicine
Martinsville, VA
05.2023 - Current
  • Take payments, co-pays.
  • Check insurance.
  • Enter new patient information.
  • Take messages from the patients.
  • Assist drug reps.
  • Answer phone calls.
  • Make appointments.
  • Check patients in and out.
  • Open and close the office
  • Balance the cash drawer.

Receptionist

Bethany Medical Center
Mount Airy, NC
03.2023 - 05.2023
  • Schedule appointments.
  • Check insurance.
  • Take payment, co-pays.

Marketing/Receptionist

Patrick County Family Practice
Stuart, VA
11.2012 - 02.2023
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Over see phone system
  • Marketing
  • Daily Huddle sheet for Aledade
  • Nursing Home coding and billing
  • Check insurances
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

High School Diploma -

Patrick County High School
Stuart, VA
05.1985

Skills

  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Inventory Management
  • Office Equipment Operations
  • Customer Complaint Resolution
  • Appointment Scheduling
  • Call Answering and Routing
  • Courteous and Professional
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Customer Service-Oriented
  • Security Understanding

Timeline

Receptionist

Martinsville Family Medicine
05.2023 - Current

Receptionist

Bethany Medical Center
03.2023 - 05.2023

Marketing/Receptionist

Patrick County Family Practice
11.2012 - 02.2023

High School Diploma -

Patrick County High School
Patricia Lyon