Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Patricia Macedon

Las Vegas,NV

Summary

Seasoned Administrative Assistant with a proven track record of enhancing office efficiency and mastering Microsoft Office Suite at Carrington College. Demonstrates exceptional organizational skills and meticulous attention to detail, achieving a 95% accuracy rate in data entry. Expert in managing schedules and fostering customer relationships, significantly improving departmental productivity and client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant - Administration

Carrington College
Las Vegas, USA
02.2022 - Current
  • Establishes and maintained cooperative working relationships with other employees and students and facilitates carrying out instructions involving other departments, transmitting information
  • Maintains office files, student files and other appropriate records
  • Maintains inventory of office and clinical supplies
  • Performs general clerical duties including organizing, filing, shredding and photocopying documents and files, etc
  • Composes written correspondence and materials, creates and update all departmental forms, reports, statistical data, and other materials pertaining to the Nursing program
  • Respond to voice or email messages, including sending and receiving
  • Schedules appointments and meetings, sends out meeting notices, makes travel arrangements and maintained the department calendar as well as taking meeting minutes
  • Manages the distribution of all incoming and outgoing mail; screens and responds as necessary
  • Assembles attachments and corresponding material; reviews outgoing material for completeness, dates and signatures
  • Performs assigned responsibilities, duties and tasks according to established practices, procedures, techniques and standards in a safe manner and with minimum supervision
  • Assists in developing new and better ways for performing job functions and organizing office procedures by attending classes pertinent to the position
  • Performs all other duties as assigned
  • Will assist with helping faculty, staff and students as requested Proctoring TEAS exams whenever necessary
  • Support new student orientation by making sure they have what they need to start their courses, i.e., iPads, uniforms, etc
  • Occasionally interact with students to maintain a good relationship
  • Provide strong customer service
  • Support the Dean with any other duties as assigned to support the Nursing department
  • Respond to inquiries internally and externally
  • Assist other departments with uploading into Anthology periodically
  • Assist with meetings, meeting minutes, and events by catering, setting up rooms and logistics, etc

Dispatcher/Customer Service

BLS Company
Las Vegas, USA
05.2019 - 03.2020
  • Assigning reservations through the network of Affiliates
  • Maintaining contact with Drivers to ensure the delivery of superior service to VIP clientele
  • Monitoring flight schedules and airport activities
  • Working with Co-workers, Managers and Drivers to resolve issues as they arise
  • Dispatching vehicles to the appropriate drivers
  • Monitoring drivers using the Somatic GPS software
  • Preparing necessary paperwork for the drivers as they arrive each day for their shift
  • Keeping in constant contact with drivers to make sure clientele gets picked up and dropped off on time
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Utilized Santa Cruz software to input all key data into BLS transportation company's database system
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Managed email booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Provided customers with information about availability and pricing
  • Maintained and processed invoices, deposits and money logs
  • Reviewed and processed client payments, including electronic payments

Data Entry Specialist {Temp}

Williams-Sonoma, Inc.
Summerlin, USA
08.2018 - 01.2019
  • Entered spreadsheet document information into RMS database with high accuracy
  • Identified and corrected data entry errors to prevent duplication across systems
  • Transferred completed work to Supervisor for review and approval
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Performed more than 5000 hourly 10-key actions while maintaining 95% accuracy rate

Dispatcher

Bauer's Intelligent Transportation, Inc.
San Francisco, USA
03.2013 - 08.2018
  • Answered phones while attending to driver needs
  • Completed full vehicle database audits
  • Referred to vehicle audit to ensure that all vehicles that were assigned were not currently over the road
  • Set up transit roll out, weekdays only
  • Ensured transit roll out was 100% accurate, updated twice daily or whenever needed
  • Adjusted database spreadsheets as needed to accommodate commuter, retail reservations
  • Documented chauffeur yard times on commuter spreadsheets until AM dispatcher arrives
  • Performed 3-hour call outs to ensure chauffeurs would be at work on time to cover pickups
  • Ensured chauffeurs were in proper uniform
  • Performed basic time clocking on all chauffeur's paperwork
  • Checked all applicable to ensure a smooth roll out i.e., keys, packets, special instructions, etc
  • Updated database to ensure chauffeurs are on track by closely monitoring the progress of all reservations
  • Ensured all switches that occurred with the commuter vehicles are reflected in the database on the excel spreadsheets report
  • Trained over 5 employees on accurate dispatching procedures while personally handling 15 daily calls

Senior Clerk Typist/Administrative Assistant

San Francisco Unified School District
San Francisco, USA
12.2017 - 03.2018
  • Greeted all visitors entering through the gate which included directing guest already on site for meetings and conferences
  • Checked mail daily and placed mail in appropriate staff boxes
  • Kept common work area (printers, fax, etc.)
  • Organized and stocked with supplies
  • Professional Development & Training: (Event support, i.e., set up event area, create sign-in sheets, log attendance, process reimbursements (if any)Catering arrangements
  • Set and cleaned up lunch areas, made coffee, prepared snacks for meetings and Professional Developers
  • Entered all meetings information for professional developers to be held in training room on the Google Department Training room calendar
  • Maintained and organized equipment space behind cottage
  • Calendar scheduling for all teachers and professional developers
  • Processed payroll for entire department
  • Logged extended calendars into PE google drive
  • Processed payments for invoices provided by Administrative Analyst
  • Followed up with vendors regarding invoices as needed
  • Completed Elementary School Site PE 'Compliance Monitoring & Reporting' on a daily basis
  • Assisted with administrative tasks, including filing, answering phones

Education

College in Administrative Studies -

Everest College
San Francisco, CA
01.2002

High school diploma or GED -

Cathedral City High School

Skills

  • Customer Service
  • Calendaring
  • Customer Support
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Excel
  • Scheduling
  • Adobe Acrobat DC
  • Spreadsheets
  • Payroll
  • Google Docs
  • Data Entry
  • Filing
  • Mail handling
  • Check processing
  • Meticulous attention to detail
  • Office management
  • Microsoft Office Suite
  • Data entry documentation
  • Microsoft outlook
  • Office administration
  • Multi-line telephone systems
  • Highly organized
  • Expense Reports
  • Proofreading
  • 10 Key Data Entry
  • Event Planning
  • Catering
  • Typing
  • Writing Skill
  • Time Management
  • Office Management
  • SharePoint
  • Clerical Experience

Certification

Medical Administrative Assistant, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Administrative Assistant - Administration

Carrington College
02.2022 - Current

Dispatcher/Customer Service

BLS Company
05.2019 - 03.2020

Data Entry Specialist {Temp}

Williams-Sonoma, Inc.
08.2018 - 01.2019

Senior Clerk Typist/Administrative Assistant

San Francisco Unified School District
12.2017 - 03.2018

Dispatcher

Bauer's Intelligent Transportation, Inc.
03.2013 - 08.2018

College in Administrative Studies -

Everest College

High school diploma or GED -

Cathedral City High School

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Patricia Macedon