Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Maldonado Solano

Des Moines

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

5
5
years of professional experience

Work History

Host/To Go Specialist/Host Trainer

Olive Garden
03.2020 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked flexible schedule and extra shifts to meet business needs.


Cashier

Main Street Cafe & Bakery
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

North High School
Des Moines, IA
05-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration

Languages

Spanish
Professional Working

Timeline

Cashier

Main Street Cafe & Bakery
09.2024 - Current

Host/To Go Specialist/Host Trainer

Olive Garden
03.2020 - Current

High School Diploma -

North High School

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Patricia Maldonado Solano