Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Malone

Lowell,MI

Summary

People-oriented, outstanding communication skills. Highly motivated professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and customers. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes technical support, customer service and supervision. Committed to quality and excellence. Personable and dedicated Customer Service Representative with extensive experience in the precision agriculture industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Client Success Specialist

Agrian Inc
Remote
11.2017 - Current
  • Support in training new team members as needed
  • Collaborate with staff management to prepare and ensure adherence to best practices
  • Provide support through Quality Assurance (QA) testing of new system functionality
  • Gain a thorough understanding of the client's business and program
  • Receive inbound calls, emails and support tickets from the client's field sales reps, retail and/or farmer customers.

AgVerdict and Field Technology Support Analyst

Wilbur-Ellis
Sparta, MI
04.2013 - 11.2017
  • Acts as first escalation contact point for the user community for AgVerdict farm management software application
  • Responds to requests about the AgVerdict application from the end user community
  • Answers general functionality questions and solves intermediate to complex AgVerdict application technical issues
  • Troubleshoot and diagnose basic to intermediate AgVerdict application problems
  • Answers general functionality questions on field technology services for the company and end users
  • Provides AgVerdict training for internal and external users
  • Responsible for escalating problems that require input from developers and business analysts
  • Work with Solution Support Center in Seattle when necessary and appropriate
  • Records and maintains support issues and facilitates the transfer of this knowledge to the SSC, Application Management group, and Field Technology Specialist.

Server/Bartender

Various
02.1999 - 04.2013
  • I have been employed at various restaurants as a server, server trainer, bartender, shift manager and host.

Education

B.S. in Geography/ Geographic Information Systems -

Central Michigan University
01.2012

High School Diploma -

Lowell High School
01.2000

Skills

  • Proficient in all aspects of Microsoft Office
  • High level of problem solving and analytical skills
  • Experienced with farm management tools and processes
  • Able to interpret pesticide labels
  • GIS
  • Software Troubleshooting
  • ArcGIS
  • Technical Support
  • Operating Systems
  • Microsoft Windows
  • IT Support
  • Help Desk
  • Client Advocacy
  • Client Relations
  • Proficient in salesforce

Timeline

Client Success Specialist

Agrian Inc
11.2017 - Current

AgVerdict and Field Technology Support Analyst

Wilbur-Ellis
04.2013 - 11.2017

Server/Bartender

Various
02.1999 - 04.2013

B.S. in Geography/ Geographic Information Systems -

Central Michigan University

High School Diploma -

Lowell High School
Patricia Malone