PATRICIA MANGINE
Cassadaga,NY
Summary
Dynamic professional with a proven track record at Fieldbrook Foods, excelling in customer service and graphic design. Demonstrated safe driving practices and punctuality as a School Bus Driver, ensuring timely arrivals while supporting special needs students.
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Bus Driver
Cassadaga Valley Central School
07.2015 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Customer Service Representative
Fieldbrook Foods
09.2011 - 07.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Graphic Designer
Fieldbrook Foods
08.1999 - 07.2015
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Education
Associate of Arts - Graphic Design
Jamestown Community College
Jamestown, NY06-1995
Skills
- Safe driving practices
- Punctuality
- Special needs assistance
- One-on-one coaching
- Health and wellness
- Passion for fitness
- Group fitness instruction
- Exercise program design
- Strength training
- Personal training and coaching
- Fitness instruction
- First aid and CPR
- Certified personal trainer (CPT)
- CPR/AED
- Fire prevention
- Fire suppression
- Vehicle extrication
- Medical assistance
- Water rescue
- Firefighting
- Emergency response
- Firefighting activities
Accomplishments
- Competed in many bodybuilding competitions.
- Completed many triathlons.
- Certified Volunteer exterior Firefighter.
- Certified Personal Trainer.
- Certified Olympic Weightlifting Coach.
- Certified Ice/Cold Water Rescuer
- Certified in First Aid and AED
- Will be a certified EMT-Basic after completing class in June 2025.
Affiliations
- Cassadaga Volunteer Fire Department
Certification
- Commercial Driver's License (CDL) - NY Department of Motor Vehicles.
- First Aid Certification - American Red Cross or American Heart Association.
- School Bus Endorsement - Department of Transportation (DOT)/State.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Safety Training for School Bus Monitors Certificate - National Highway Traffic Safety Administration (NHTSA).
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Certified Group Fitness Instructor - American Council on Exercise (ACE).
- CPT - Certified Personal Trainer
- LEVEL 1 Weightlifting Coach
- Water Rescue Technician – State or Local Government Agencies or Third-Party Organizations.
- Ice Rescue Technician – State or Local Government Agencies or Third-Party Organizations.
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
Timeline
School Bus Driver
Cassadaga Valley Central School
07.2015 - Current
Customer Service Representative
Fieldbrook Foods
09.2011 - 07.2015
Graphic Designer
Fieldbrook Foods
08.1999 - 07.2015
Associate of Arts - Graphic Design
Jamestown Community College
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